Product Specialist- Remittance

Job Description

As a Remittance Specialist, you will support the product manager to ensure customers receive a fantastic experience over remittance channels. You will have P&L responsibility for the Remittance revenue line and are expected to maximize the margin from remittance transactions.

Responsibilities

Key Responsibilities:

• Pricing Strategy: Determine the pricing and markup for remittance transactions, balancing competitiveness and revenue ambitions.
• Forecasting: Provide projections for expected value of transactions to ensure accurate funding of accounts and Forex procurement.
• Float Management: Issue instructions to treasury to ensure accounts are adequately funded to perform remittance and other transactions.
• Commercial Agreements: Work closely with Business Development and Product teams to tie-up commercial agreements with various exchange houses and remittance partners.
• Transaction Execution: Collaborate with Finance and Treasury operations to ensure transactions are executed on time and ensure smooth working with remittance partners.
• Customer Issue Management: Handle and resolve customer issues related to remittance transactions.
• Onboarding New Partners: Facilitate the onboarding process for new remittance partners.
• Campaign Configuration: Configure and manage campaigns related to remittance services.
• Corridor Management: Manage remittance corridors to ensure efficient and effective service delivery.
• Success Rate Responsibility: Ensure a high success rate for remittance transactions.
• SLA Compliance: Ensure that all transactions are completed within the agreed Service Level Agreements (SLA).
  
  

Key Accountabilities and Decision Ownership:

• Ensure remittance accounts are funded and float maintained.
• Forecast expected transaction volume to different destinations.
• Maximize the margin from remittance transactions.
• Maintain strong relationships with remittance partners.
• Manage customer issues and ensure timely resolution.
• Onboard new partners and configure campaigns.
• Manage remittance corridors and ensure high success rates.
• Ensure transactions are completed within SLA.
  
  

Qualifications

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in remittance or financial services industry
• Strong analytical and forecasting skills.
• Excellent communication and negotiation skills.
• Ability to work collaboratively with cross-functional teams.
  
  

Preferred Skills:

• Experience with mobile financial services.
• Knowledge of Forex and treasury operations.
• Proficiency in financial modeling and analysis.