Program Manager

Managing and overseeing our partnerships with Insurance companies/Wealth-tech partners, driving strategic business objectives for the Insurance platform, and supporting operational excellence.

1. Functional Expertise

 Drive the early-stage development of a new product, lead the growth journey in Insurtech.

 Develop and execute strategies to accelerate the Insurance business.

 Oversee and manage partnerships with Insurers and TSPs, ensuring smooth operations and integration.

 Lead data-driven decision-making by analysing business health and collaborating with data science teams.

 Ensure optimization & enhancements on the business KPIs by working closely with product and tech teams.

2.Problem Solving

 Collaborate with partners & internal stakeholders to develop processes, troubleshoot issues, and manage reconciliation processes.

 Develop strategies to ensure high customer satisfaction by addressing business pain points.

 Oversee customer and regulatory escalations, collaborating closely with support teams to ensure timely resolution within the specified TATs.

 Tackle challenges related to business growth and scalability through data insights and innovative ideas.

3. Interaction

 Build and maintain key relationships with Insurance partners, TSPs, and other external stakeholders to drive

business growth.

 Work cross-functionally with internal teams, including product, tech, growth, finance, sales, marketing, and customer

experience teams, to drive business initiatives and ensure smooth execution.

 Project management for onboarding new partners and manage ongoing partnerships.

 Lead cross-team efforts to execute campaigns and achieve business goals.

4. Skills Required

 Business planning and strategy building

 Plan & drive growth initiatives (understanding P&L, impact analysis, expertise in Excel and PPT presentation)

 Prior experience in onboarding & managing partnerships/alliances

 Ability to analyze & comprehend data to derive meaningful outcomes (SQL would be a plus)

 Prior Insurance knowledge would be a great plus

 Project management

 Stakeholder management – internal & external