Commerce - Customer Solution Manager

Responsibilities

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated. TikTok re-imagines global commerce with rich content and endless joy.

We are looking for a product manager to join our TikTok Product team. This team is responsible for creating the strategy, roadmap, and products for all of our needs on TikTok. As a product manager for this team, you will be responsible for planning end-to-end products.

• Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.
• Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the TikTok platform.
• Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform and target platform.
• Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
• Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
• Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.
  
  

Qualifications

Minimum Qualification:

• 3+ years of experience with technical account management, pre-sales engineering, solution architecture, customer success management or other technical sales roles for large enterprises.
• Hands on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms.
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executive and C-level.
• Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks.
• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Exceptional attention to detail and organization.
  
  

Preferred Qualifications

• Experience with REST-ful, SOAP APIs a plus.
  
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2