Service Designer/UX/UI Designer/Design Researcher

Job Title: Service/UX/UI Designers and Design Researchers

Local Peoples is taking expressions of interest for talented and experienced Service UX/UI Designers and design researchers, who are passionate about making a positive impact on public sector services through design.

Local Peoples is a preferred partner for the Australian Federal Government’s Department of Health and Aged Care’s HCD Centre of Excellence (CoE).

We have recently been asked to support them with design capabilities across a number of projects, embedded in their teams.

We anticipate more project requests over the coming weeks and months and when requests come in, we often have just a couple of days to respond so we prioritise candidates who have already completed our onboarding process, which typically takes 1–2 weeks.

Beyond this project, you would be contributing to impactful co-design projects that improve services, policies, and products for communities across Australia

.If you’d like to be considered for future opportunities, we’d love for you to submit your application in advance so we can guide you through the process and be ready when the right opportunity arises

.Essential Skills & Experienc

• eT-shaped Skillset: Deep expertise in one of our HCD competencies (service design, user experience, user interface design or user research), complemented by the ability to work across multiple different project types (communication, research, change, strategy
• )Adaptability: High level of comfort working across a wide range of tasks and projects, thriving in a fast-paced and ever-changing environment
• .Stakeholder Management Skills: Strong interpersonal and communication skills, with the ability to engage, influence, and manage diverse stakeholders
• .Proactive Attitude: A self-starter mindset, bringing solutions and ideas rather than waiting for direction
• .Facilitation Expertise: Confidence in leading discussions, workshops, and collaborative sessions that drive meaningful outcomes
• .Experience: A solid foundation of experience in HCD (minimum 3 years), with demonstrated success in delivering impactful design outcomes. Such as Service Design, User Research or Interaction Design
• .Extensive human-centered design experience
• .Experienced with design thinking, systems thinking, and agile methodologies
• .Experience creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery
• .Working with the UX Researchers and able to carry our design research yourself using a range of quantitative and qualitative techniques to understand and provide recommendations on consumer expectations and needs
• .Using techniques to illustrate the findings persuasively and focusing on how the message is delivered
• .Anticipating risks, responding to them promptly, and helping others recognize them

.Qualification

• sRelevant certifications in Service Design, UX Design, Human-Centred Design, or equivalent
• .Minimum of 3 years of experience in human-centred design (HCD) and service design

.Candidate Levelin

• gJunior: 3-5 years of experience in service design, UX/UI design, or design research. Experience working under supervision, contributing to design projects, and assisting in research and stakeholder engagement
• .Mid-Level: 5-8 years of experience with demonstrated ability to lead components of projects, conduct independent research, and facilitate workshops. Strong stakeholder management and adaptability in complex environments
• .Senior: 8+ years of experience with expertise in leading large-scale service design projects, mentoring junior designers, and engaging with senior stakeholders. Extensive experience in policy and strategy-driven design solutions

.

Residency and Clearan

• ce Preferably with Baseline Clearance but can consider Baseline Eligible candida
• tesAustralian Citi

zen

Who are Local Peo

ples?Local Peoples is a strategic research and design studio based in Melbourne and Canberra, specialising in policy, service, and product design and deli

very.Our mission is to co-design healthy, resilient, and resourceful communities. As a certified B-Corporation, we focus on social, environmental, and economic im

pact.We create lasting value by co-designing, testing, and iterating on policies, services, products, and places to build a positive future for all Australians. We conduct independent research on education, policy co-design, and inclusive design, and use our community engagement expertise to build communities that improve lives and inclusion for those often left be

hind.Our partners include state and local governments, social enterprises, universities, and large commercial organisations. We believe design research, thinking, and delivery can solve complex challenges and create positive change for people and the pl

anet.We produce Matters Journal, a publication and community of 100K+, which focuses on design-led social innovation and im

pact.Why join Local Peo

• ples?Representative and inclusive - we are dedicated to building an inclusive and accessible workplace for people from diverse backgr
• oundsImpact driven - work towards achieving real impact for people and the enviro
• nmentFantastic culture - driven by a welcoming, supportive and collaborative team enviro
• nmentProfessional support for design excellence- benefit from being a part of one of Australia’s fastest growing design and delivery commun
• itiesFlexible working arrangements - including the ability to work rem
• otelyMarket rate salaries - attractive remuneration packages in line with the market
• rateFlexible employment types - including the preference for permanent, but will consider contra