UX/UI Experience Designer

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

The Senior UX/UI Designer is the driving force behind user engagement and satisfaction across our ecosystem. This experienced professional is not only skilled in capturing and interpreting user requirements to shape intuitive and visually compelling interface elements but is also strategic in advancing branding initiatives that broaden our clients' impact and market presence.

Leading workshops, this role is central to the iterative process of user experience refinement, analyzing feedback, and facilitating a productive dialogue between stakeholders and design teams. With a hands-on approach, the Senior UXUI Designer ensures the delivery of seamless, effective user journeys that align with business goals and resonate profoundly with users.

Working as the Design team lead in most projects, the Senior Designer is instrumental in guiding the Development Team through the design and implementation phases, guaranteeing that our implementation of ServiceNow products evolve to meet and exceed the dynamic standards of excellence in user experience

Mandatory Skills

• 4+ years of relevant experience designing, building, and shipping interfaces and experiences for web and mobile.
• Experience with SaaS products is an asset.
• Experience with designing for ServiceNow is desirable.
• ServiceNow Certified System Administrator. ITIL Foundations.
  
  

Roles And Responsibilities

• Lead User Research to deeply understand customer needs, identify pain points, and create solutions that seamlessly integrate with the ServiceNow framework.
• Gather and evaluate user requirements in collaboration with clients and stakeholders.
• Define and communicate the user experience design strategy, vision, and guiding principles, articulating a clear vision and establishing guiding principles that resonate with senior stakeholders and align with broader business objectives.
• Innovate and direct the exploration of divergent design solutions, develop detailed user flows, and create high-fidelity mockups and prototypes to effectively conceptualize design ideas. Collaboration and Leadership:
• Collaborate closely with your design team to implement strategic visions while contributing unique insights and value opinions with stakeholder needs.
• Provide mentorship and guidance to other designers and team members, promoting an environment rich in knowledge sharing and professional growth.
• Uphold and advocate for organizational policies and internal processes with a focus on continuous improvement and compliance.
• Contribute as Subject Matter Expert to any presales opportunities, as needed.
• llustrate design ideas using tools like wireframes, mockups, storyboards, process flows, and sitemaps, utilizing software tools such as Adobe XD, Figma, FigJam, Miro, Illustrator, Photoshop, InDesign, PowerPoint, and Keynote.
• Design intuitive graphic user interface elements, like menus, tabs, and widgets, adhering to ServiceNow's design best practices.
• Oversee design alignment with ServiceNow best practices and project roadmaps, collaborating closely with the development team for flawless execution.
• Stay current with best practices, strategies, and industry standards, continually raising the bar for quality and innovation in design.
• Conduct and moderate workshops to gather comprehensive information about users, setting success metrics for clients and stakeholders that reflect upper management perspectives.
• Clearly rationalize and justify design work, advocating for users' needs and ensuring that designs meet those needs effectively.
• Deliver polished designs by paying meticulous attention to details and following through on execution with the development team.
• Expertly balance the act of listening with the necessity to advocate for informed design solutions, maintaining a steadfast commitment to user-centric design principles at the senior level
  
  

Salary Range: $90,000-$100,000

Date of Posting: 24 March 2025

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.