Onsite Support Engineer

Job Opportunity: L1 Onsite Support Engineer – Austria (Designated with Backfills)

Location: Vienna, Austria

Contract Type: Designated Full-Time Employee (FTE) with Backfills

Duration: 1 Year

Schedule: 4 Days per week (Monday – Thursday)

Start Date: March (Tentative)

Backfills: 3 Positions Available

𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Fixed-Term Contract

Language Requirement: Bilingual (German C1 / English C1)

ITAZON TECH is a leading provider of IT solutions, connecting top tech talent with global clients. We specialize in IT support, infrastructure, and consulting services.

We are seeking an experienced L1 Onsite Support Engineer for a long-term opportunity in Austria. This role requires a skilled professional to provide onsite and desk-side support to end users while ensuring smooth IT operations in a fast-paced environment.

• Provide onsite & desk-side IT support to end users.
• Troubleshoot PC-related issues under CLIENT Level 2 or SPOC guidance.
• Ensure incidents and requests are completed within SLA.
• Build, configure, and troubleshoot Windows-based PC and laptop applications.
• Support meeting rooms, video conferencing, printers, scanners, and other peripherals.
• Assist with mobile device support (iPads, iPhones, Android devices).
• Perform end-user data backup and restoration when required.
• Provide smart hands support for data center equipment as per SLA.
• Assist with hardware replacements and troubleshooting in data centers.
• Manage daily tape changes and import/export tapes to the tape library as needed.

• Strong customer-facing skills with a professional demeanor.
• Ability to work independently and proactively.
• Strong team collaboration and relationship-building skills.
• Organized with excellent time management and prioritization skills.
• Adherence to high standards of professional conduct and workplace ethics.

• Experience using a Call Logging system.
• Strong working knowledge of Windows 7/10 and Microsoft Office applications.
• MAC support experience (preferred).
• Knowledge of Android & iOS mobile devices.
• Hands-on experience in PC/laptop hardware troubleshooting and replacement.
• Familiarity with Microsoft SCCM.
• Ability to replace defective hardware components as directed.
• Hands-on experience with data center equipment installation, troubleshooting, rack & stack.
• Excellent communication skills in English and German (C1 level mandatory).

• CompTIA Certifications (A+, Network+ preferred).
• Microsoft Certifications (MCP, MCITP, MCSE preferred).

This is a fantastic opportunity to work in a dynamic IT environment with global exposure. If you meet the above criteria and are interested in this role, please apply now!