IT Project / Application Manager - Customer Experience

Are you an experienced application manager with expertise in IT project and platform management ? Do you have a passion for technology and a flair for exceptional customer experience (CX)? Then we have just the right job for you in our team!

As IT Application & Platform Manager CX you have the coordinative IT responsibility for all CX applications and projects of our subsidiaries in the Team Sports, Media and other non-beverage areas of Red Bull (e.g. RB Leipzig, EHC Red Bull München, Red Bull Media House). In a dynamic and innovative environment, you will have the opportunity to introduce and deliver modern solutions that delight fans worldwide.

All the responsibilities we'll trust you with:

IT Project & Platform Management

You will support CX application projects and their implementation or, if necessary, take on a leading role as IT project manager. You will assess the requirements with the business departments, evaluate suitable solutions, define the project plan and determine the required internal and external resources. You use project management tools to structure your projects and keep an eye on milestones, budget and quality. After the project, you will take on operational coordination responsibility as IT platform owner and help shape the entire lifecycle of the application. You will plan and implement a suitable application strategy, develop the service further and ensure smooth operation.

Vendor Management

To deliver the projects and run the services, you will manage external partners and ensure smooth collaboration between all relevant units. You will be responsible for planning and controlling the resources (external consultants, budget, etc.).

Relationship & Account Management

You foster a trustful relationship with all departments and act as liaison to other IT departments to align on requirements, integrations, and sourcing decisions. You will also support and advise central stakeholders to ensure a high level of acceptance for technical solutions.

Your areas of knowledge and expertise that matter most for this role:

• At least 4 years of professional experience in the IT area - ideally in a IT application department (CX)
• Experience in IT project and service management
• Experience in the CRM/CX/CDP area
• Basic knowledge of software development and architecture (especially SaaS/Cloud) as well as IT infrastructure knowledge
• Strong analytical and conceptual skills
• Collaborative and self-motivated personality
• Structured way of working, strong communication skills, solution- and goal-oriented, team player
  
  

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,303 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.