Customer Support Specialist

Your Role in Our Story

We are driven to make our financial system inclusive by removing the barriers and complexities to wealth creation. We aim to solve downturns of the investment market by offering an any weather wealth creation app for our customers to grow their portfolios.

Today Change is available in 30 European countries with over 135,000 verified users. We are offering an investment app, enabling anyone to easily and securely invest in various asset classes, including crypto, as well as derivatives on stocks, indexes, commodities, and forex.

As a Customer Support Specialist, you will play a pivotal role in ensuring that our customers are happy. On a daily basis, in addition to general support, you will execute operational tasks, including onboarding and fulfilling orders. At the end of the day, you will be the one who has an end-to-end knowledge of our product.

Key Responsibilities

• Own the customer support experience through Zendesk, social media, and community platforms.
• Reply to customer queries across weekdays and on a need basis weekends.
• Solve issues related to payments, KYC, onboarding, and more.
• Monitor brand sentiment and user feedback, engage with customers, and relay key insights or issues promptly across teams
• Keep FAQs and internal documentation sharp, helpful, and up to date.
• Bring your ideas to the table — from smarter automations to using AI to boost support.
  
  

What We're Looking For

• 1+ years in customer care, operations, or support — ideally in fintech, crypto, or startups.
• Fluent in English and Estonian (spoken & written) is a must.
• Detail-oriented, fast learner, and able to handle multiple tasks at once.
• Strong communicator who can work effectively across teams.
• Curious, proactive, and not afraid to think outside the box to improve customer experience.
• Experience with Zendesk or similar tools.
  
  

What We offer

• Competitive Compensation: A competitive salary tailored to your skills and experience.
• Dynamic Team Environment: Be part of a rapidly expanding, young and ambitious international team.
• Learning and Development: Immense opportunities to grow your expertise in finance, blockchain and crypto-assets.
• Supportive Culture: An environment that encourages self-development, learning and career growth.
• Collaborative Office Space: A unique and inspiring work environment located in the heart of Tallinn city center.
• Small Perks That Add Up: Enjoy a variety of recurring small perks designed to enhance your day-to-day work experience.
  
  

Why Join Us?

This is an incredible opportunity to get in on the ground floor of a growing branch, with the autonomy to shape processes and make a lasting impact. You’ll enjoy the benefits of working with an established company while experiencing the entrepreneurial spirit of a startup environment.

Are you ready to be the next Changemaker? We’d love to talk. Apply now.