Software Engineer CRM

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• Bachelor’s degree, OR
• 3+ years of relevant work experience
  
  

Preferred Qualifications:

• Bachelor’s degree combined with 1-2 years of relevant work experience, OR
• 3+ years of relevant work experience
• 1-2 years of work experience in the technology industry with a background in software engineering
  
  

Technical Qualifications:

• 1-2 years of experience implementing Microsoft Dynamics CRM 365
• Proficiency in .Net and JavaScript
  
  

Preferred Technical Qualifications:

• Experience with C# or Visual Basic, Visual Studio, and Web Services
• Experience extending Dynamics CRM Plugins, Custom Workflows, and Actions using .Net components and SQL
• Significant experience in the development and support of CRM applications
• Genesys Integration experience is a plus
• Knowledge of SQL Server and databases
• Experience with Microsoft Dynamics Co-Pilot, Power Automate, and Power Apps
• Familiarity with Customer Service Workspace (CSW)
  
  

Non-Technical Requirements:

• Excellent process orientation, planning, organizational, and problem-solving skills
• Strong interpersonal and facilitation skills, along with effective written and verbal communication
• Ability to work in a complex organization to determine business and customer needs, providing the best solutions
• Driven and self-motivated, with a creative approach to solving challenging problems
• Willingness to work with different technologies
• Proactive thinking with a ‘can-do’ attitude and out-of-the-box thinking
• Experience collaborating with medium to large development teams distributed worldwide
• A team player who can also work independently
• Strong multi-tasking and time-management skills, with the ability to prioritize tasks
  
  

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.