DevOps Engineer

Responsibilities

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

Required Skills and Experience

• Apigee.
• Application Development.
• DevOps (SRE).
• Platform Engineering.
• Managed Services.
• GKE (GCP Cloud Exp).
• Advanced English and Portuguese.

Preferred Skills

• Python, Node.js or Golang Javascript frameworks like React, Angular or Vue.js.
• Experience with UX Design tools like Figma.