Service and interaction designer

About Cognizant

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful.

Your Team

We are Moment, a global digital experience transformation & creative technology consultancy and implementation partner within Cognizant. Our goal is to help leading companies deliver value at scale, focusing on customer, employee, and shareholder experiences in a planet-friendly way. We value diversity and look at problems through various lenses, creating transformative digital experiences

Your Role And Responsibilities

This role is suited for a design professional with a strong foundation in design, honed through experience in consultancy or agency environments. The Service Designer will navigate complex, high-impact projects ranging from digital and business transformation initiatives to the creation and delivery of innovative products, services, and digital platforms. This is an opportunity to shape meaningful solutions for a diverse portfolio of clients and industries, blending creativity with strategic insight.

Key Responsibilities

• Partner with clients and cross-functional teams to design and implement holistic service experiences that align with business goals and user needs.
• Lead discovery activities, including stakeholder interviews, user research, and journey mapping, to uncover actionable insights.
• Create and refine service blueprints, customer journeys, and ecosystem maps to communicate end-to-end service designs.
• Collaborate with multidisciplinary teams, including strategists, product designers, and developers, to ensure seamless project delivery.
• Contribute to ideation sessions, workshops, and co-creation activities with clients and teams to define project vision and outcomes.
• Translate complex challenges into actionable strategies that drive innovation and measurable results.
• Advocate for user-centric design principles, balancing user needs with business objectives in all stages of the project lifecycle.
• Stay abreast of industry trends and emerging methodologies to continuously refine and elevate the quality of service design deliverables.
  
  

Required Skills And Qualifications

Educational Background: Diverse educational backgrounds encouraged.

• Proven experience as a Service Designer in a consultancy, agency, or strategic design environment.
• Strong expertise in service design methodologies, including journey mapping, blueprinting, and systems thinking.
• Solid understanding of digital transformation and experience with delivering digital products, services, or platforms.
• Ability to balance strategic thinking with practical implementation, ensuring ideas translate effectively into actionable solutions.
• Strong facilitation and storytelling skills, with the ability to guide workshops and present findings to diverse stakeholders.
• Exceptional problem-solving abilities and a collaborative mindset, thriving in multidisciplinary teams.
• Experience working with global teams and clients across various industries is a plus.
  
  

Language Requirements

• Fluent in English. Dutch is desired.
  
  

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally.

We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities.

We are a Belgian, Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.

For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion