Mobile Support Technician

Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.

Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.

Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.

Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.

Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.

Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.

We are seeking an Mobile Support Technician to join our team in Luxembourg.

Responsibilities:

• Provide support for the EIB mobile and tablet devices, such as iPhone and iPads;
• Manage orders and repairs of mobile/tablet devices;
• Device assignment to the staff;
• Request line activation to the provider;
• Billing management: control, statistics and distribution to the coordinators;
• Enrolment to Mobile Device Management system;
• Support testing of new iOS versions and follow-up patching policies
• Mobile devices incident diagnosis, prioritization, resolution and escalation of unresolved cases to support/technical team in the Bank and to external provider;
• Keep the CMDB up-to-date;
• Log all incidents, service requests and follow-up actions in the appropriate tools;
• Keep customers informed on incident status and progress;
• Identify and escalate major incidents to management;
• Draft and maintain documentation, How To’s and knowledge base articles for mobile phone related topics.

Technical Requirements:

• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• Experience in IT Support, Technical Support, End-user Support;
• Knowledge of Apple IPhone and their ecosystem;
• Knowledge of MDM tools;
• Knowledge of mobile operating systems
• Knowledge of mobile devices and mobile phone services;
• Experience with MS Office Suite;
• Knowledge of ticketing and CMDB tools;

Soft Skills:

• Problem solving skills;
• Flexible and stress resilient;
• Attention to detail;
• Customer and Service focus;
• Spoken and written interpersonal, communication and presentation skills;
• English and French mandatory

If you’re interested, please send your application to [email protected] with the subject SDM.BS