Project Services Manager

Description

We currently have a vacancy for a Project/Service Manager (Microsoft 365 expertise) fluent in English, to offer his/her services as an expert who will be based in Luxembourg. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

• Ensure project delivery within time, scope, and budget;
• Manage onboarding of new tools or features;
• Identify and mitigate project risks and issues;
• Engage stakeholders to understand collaboration needs and pain points;
• Lead change management efforts (communications, training, adoption strategies);
• Coordinate with support teams for incident resolution and problem management;
• Maintain a service catalogue and knowledge base for collaboration tools;
• Collect user feedback and continuously optimize service delivery;
• Drive automation and workflow improvements to boost productivity;
• Run pilots and proof-of-concepts for new collaboration technologies;
• Design user-centric solutions for productivity workflows.

Requirements

• University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT;
• Minimum 15 years of experience in project and/or service management in the IT field;
• Minimum 5 years’ experience in the field of collaboration and productivity within a large organization;
• Experience with document collaboration platforms and solutions based on Microsoft’s Online services and related technologies;
• Experience in designing, rolling out and overseeing each component of the ecosystem in Microsoft 365;
• Experience in managing service delivery for collaboration platforms (M365 etc.);
• Experience with monitoring ticket queues, SLAs, and service quality
• Experience with defining and enforcing collaboration platform governance (naming conventions, access control, data classification);
• Experience in executing horizontal projects in large-scale organizations;
• Experience in sensitive data storage in Microsoft cloud environments;
• At least one version of Project Management certification and at least one certification in Service Management is required for the role;
• Excellent command of the English and French language.