Quality Assurance Engineer

Job role: QA Engineer

Job Location: Bioggio, Switzerland

Contract

Experience: 4.5-8 Years

Qualification B-Tech

Skill (Primary) Quality & Tools consulting (APPS)-DevOps-Q&T-Ansible

Job Description:

• Application Hosting Services Quality Assurance QA Engineering.
• Ansible, Jenkins, MySQL, git, python, terraform, selenium, Laravel.
• To adhere to quality standards, regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases.
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management.
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.