Data Analyst

We are seeking a Data Analyst to join our team. This role involves working closely with rate audit, development, engineering, and rating support teams to support and enhance both on-premises and cloud-hosted rating systems. Key responsibilities include data analysis, requirements gathering, and quality assurance.

Responsibilities:

Analyze: Understand carrier rating and data, internal rating systems, and query databases for custom analysis and QA scenarios (data exports, data analysis, QA).
Research: Investigate unknown data mappings and update system configurations to optimize accuracy and revenue.
Subject Matter Expertise: Develop in-depth knowledge of parcel rating systems and contribute expertise to team discussions.
Collaboration: Work with team members to design technical solutions that improve efficiency and drive revenue.
Support: Respond to internal support requests in a timely manner, analyze issues, and communicate effectively with end users to determine optimal solutions.
Jira Management: Share responsibility for managing the Jira backlog, tracking tasks, and ensuring smooth project workflows.
Documentation: Create technical requirements, operational documentation, and process flow documentation for development, rating, and DevOps teams.
Team Support: Work closely with and serve as a backup to other team members.
Availability: Be on call for emergencies and off-peak production work when necessary.

Qualifications:

U.S. citizen or permanent resident
Bachelor's degree in a technical field with at least 5 years of relevant experience
Strong knowledge and hands-on experience with:
- SQL, SSMS, Microsoft SQL Server
- SQL queries, views, stored procedures, and functions
- Data analysis and quality assurance
- Requirements gathering, process mapping, and diagramming
Preferred experience with:
- Parcel carrier rate sheets, zones, and service types
- Business Intelligence (BI), reporting, and analytics tools
- Database and data warehouse design
- Managing large datasets (hundreds of millions of records, terabytes of data)
- Scripting and process automation
- Git-based source control systems
- Jira and Agile development methodologies
Service-oriented mindset with strong problem-solving skills
Ability to quickly learn new technologies independently
Excellent analytical, written, and verbal communication skills
Self-motivated, detail-oriented, and capable of working independently or in a fast-paced team environment
Strong documentation and organizational skills

This role is ideal for someone who thrives in a data-driven technical environment and is eager to contribute to the continuous improvements

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