Product Designer

Title: Product Designer

Period: 06/16/2025 to 12/24/2025

Site: Amsterdam NLD

Hours per Day: 8

Hours per Week: 40

Description:

As a Product Designer working on Customer Obsession, you will be responsible for helping in leading a charter, driving alignment across stakeholders and lead execution of exceptional customer support experience to our end-users: Riders, Eaters, Drivers, Couriers, Restaurants, Freight carriers, Truckers, client's business partners, and client's customer service agents, and the list goes on. Your work may touch help center and history, chat and chatbot interfaces, CRM tool development, agent management, help content information architecture, virtual video support channels, creating design systems and more.

Basic Qualifications:

* 3+ years of experience building products for web and mobile interfaces

* Proficiency with Figma or similar tools and prototyping methods

* Experience working and collaborating in a tech environment

* A portfolio showcasing high-quality, thoughtful UI and UX work

Preferred Qualifications

A degree in HCI, Interaction Design, or a related field

Experience designing Web-based and Mobile-based products

Effective prototyping skills

Experience working with UX Researchers and knowledge of user testing methods

Ability to lead ambiguous work streams and actively collaborate to drive alignment

Experience designing experiments or A/B testing

Experience contributing to design systems and implementing system components with engineers

Highly proficient in storytelling and articulating design work and rationale

Experience advocating for customer needs in product solutions with cross-functional teams.

What the Candidate Will Do

- Scope: Work on projects of all sizes, from well-known problems to those more complex and conceptual, while leading a design roadmap in your area.

- Process: Build a deep understanding of the historically and systemically excluded customers you are designing for through data and research. Lead the end-to-end design process, solicit and incorporate feedback, translate your designs to build with engineers, and work flexibly with various teams. Design at all levels of fidelity and practice good judgment on making tradeoffs.

- Craft: Deliver designs that are innovative and elegant, buildable and scalable, and are thoroughly documented. Have a strong understanding of business, data, and engineering requirements, and create experiences that deliver customer value.

- Efficiency: Prioritize and manage your time efficiently, operate with high autonomy, and easily adapt to challenges.

- Communication and partnership: Communicate with clarity and persuasiveness and effectively present your work and rationale to stakeholders at all levels. Proactively collaborate with your team, manager, and cross-functional partners. Facilitate design sessions, and collaborate with other designers. Maintain honest and trusting relationships with your team.