Senior Manager Cloud Technical Operations

We are looking for a Senior Technical Operations Manager to lead a new cloud operations team in Singapore. The role will lead a team of Technical Operations Engineers to support 24x7 operations of Oracle’s Cloud Infrastructure as part of the Sovereign Cloud organization. We need a strong leader to help build and lead a team.

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

You must be passionate about operations and the customer experience. You should be comfortable supporting distributed systems that interact with a variety of services. You should enjoy building effective organizations, coaching and mentoring, and representing your organization to senior leadership. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best-in-cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.

We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications

Responsibilities

• Supervise a 24/7 team of technical operators, ensuring that production applications your team supports are stable, reliable, and well-documented.
• Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind.
• Troubleshoot and debug complex issues in production applications.
• Own end-to-end availability and performance of key services and build automation to prevent problem recurrence.
• Automate response to all non-exceptional service conditions.
• Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth.
• Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment.
• Recruit, retain, and develop strong engineers while embodying OCI values and culture.

Requirements:

• This role is open to Singaporeans and PRs only.
• This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
• 3-5 years equivalent work experience in Infrastructure as a code/SRE/DevOps tooling/Automation in supporting large scale systems in Production
• 1-3 years of experience in the management of Engineering/DevOps/SRE teams
• Experience with Linux
• Experience deploying code within change management procedures.
• Experience participating in or running incident bridges.