Release Manager/Delivery manager with ServiceNow

Release Manager/Delivery manager

Description

• Uphold the Release Management framework to ensure that releases are implemented in a controlled and standardised manner
• Managing end to end release activities from release gate adherence to production approval and deployment.
• Managing and co-ordinate the Go-Live activities including regular updates, GO/NO-GO decisions to all key stakeholders, project teams.
• Responsible for all change approvals by managing Change & configuration management tools like Service NOW.
• Work with technical and non-technical stakeholders for planning of release windows.
• Responsible for maintaining a schedule / implementation readiness with preparing detailed Implementation plan, Run Books to ensure release scope and dependencies all covered to meet release criteria.
• Develop risk management strategies to minimise the impact of releases on production stability, performance, and reliability
• Responsible for maintaining a release risk, issues and dependencies log associated with each release to ensure group knowledge and understanding of release decisions and outcomes and to minimise conflict and delivery issues
• Convey the risks and issues associated with releases to stakeholders to ensure group knowledge and understanding of release decisions and outcomes
• Review scope, release notes, TSRs for release requests
• Perform simple code merge and builds using Stash and Bamboo
• Work with Test Team to agree on a release test plan/strategy
• Act as release coordinator during Production deployments

Skills /Competencies

Essential

• Experience with Release Management process and techniques.
• Experience with performing release coordination
• Experience with Change and Release modules on Service NOW
• Working knowledge of JIRA
• Experience with creating and editing pages in Confluence
• Strong attention to detail and outstanding analytical and Problem-solving skills.

• Experience with product management and applying product management to technical services/things. i.e. understanding customers and their needs, constructing and owning a roadmap for the product, measuring success through metrics and conversation, proposing future improvements.

• A technical understanding of APIs (i.e. can talk to interfaces and payloads) and has experience in managing the evolution of APIs (i.e. change)

• Able to manage priorities and day-to-day execution and delivery.

Reshu Seth

Recruitment Consultant

Renaissance InfoSystem

M: +61 478 487 026

E: [email protected]

W: http://www.reninfo.com.au