Network Engineer (VOIP)

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there.

We're excited by the fact our team is continuing to expand. And, as we continue to grow, we are seeking a highly skilled Network Administrator with VOIP experience keen to work within our Managed Tickets Team.

Requirements

What you'll do:

• Lead and execute small paid pieces of work from conception to completion.
• Define the scope and quote on the work
• Work with other Engineers or Service Delivery Teams to facilitate the necessary works.
• Daily time tracking for billable hours related to all tasks.
• Potential for some on-site work requirements to assist the remote Senior Network Engineer as needed.
• Create detailed technical documentation for implemented solutions and configurations.
• Ensure accurate and up-to-date documentation.
• Handover the completed work to BAU Teams
• Log billable time for documentation tasks.
• Interface with clients to understand their needs and provide technical guidance.
• Communicate the ticket status, issues, and resolutions effectively.
• Bill time accurately for client interactions.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the best quality solutions
• Consistently live the values and demonstrate professional workplace behaviours that reflect the CT values.
• Comply with all CT policies.
  
  
  

What you'll bring:

• Experience as a Network Administrator
• Strong understanding and experience working with VOIP Platforms such as Teams, 3CX, Genesys PureCloud, Cisco Unified Communications Manager and Enghouse Touchpoint.
• An understanding of Session Border Controller platforms such as Audiocodes, Ribbon, Cisco.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and take ownership of assigned tasks.
• A quick learner with the willingness to learn and study in your own time to further your career.
• Solid experience in a similar client-facing role, preferably in a Managed Services, Projects or Professional Services environment.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical stakeholders.
• Bill time accurately for client interactions
  
  

Bonus points for:

• Knowledge of Essential 8 security framework
• Knowledge of ITIL
• Project managing skills to start work and finish successfully Hold a valid Working with Children Check and any other documents required for the role.
  
  
  

Benefits

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities that enable continual growth as part of your career planning
• Extensive discounts and benefits to maximise your money
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture
  
  

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.