Frontend Technical Support

This is an exciting opportunity for a Frontend Technical Support to work in a fast-paced, collaborative environment. If you have strong problem-solving skills, expertise in UI development, and experience with debugging Java and JavaScript, we want to hear from you!

Key Responsibilities:

• Provide technical support and guidance to customers
• Analyze and resolve customer cases via web, chat, email, and phone
• Use browser tools to diagnose and fix issues efficiently
• Work with cross-functional teams to ensure timely case resolution
• Suggest process and product improvements based on customer feedback

Required Skills & Experience:

• UI development or support experience
• Proficiency in CSS, AJAX, ReactJS, GraphQL, AngularJS, or mobile app dev
• Strong debugging skills in Java and JavaScript
• Experience troubleshooting cloud/web applications
• Knowledge of databases, scripting languages, and server environments
• Excellent communication skills to explain technical issues clearly
• Ability to work well in a team-oriented, collaborative environment
• Customer-focused approach to delivering high-quality service

Preferred Qualifications:

• Experience supporting SaaS platforms
• Familiarity with our client's development and performance troubleshooting
• Experience with Eclipse, Splunk, Xcode, Android Studio, SauceLabs
• Bachelor's degree in Computer Science or related field

The offer:

Duration: 11 months Salary: €40,000 - €48,000 / annum pro rata (depending on experience) Location: Hybrid - Dublin city centre office

By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.