Networking SME

Deep understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol
Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical)
SDWAN – Viptela, Silver peak, Versa, Aryaka
Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now
Understanding of network Load balancers F5, NetScaler, VMware AVI etc.
Working knowledge on DNS/DHCP/IPAM, Cloud Proxy.
Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them

A day in the life of an Infoscion:

As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain.
Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network.
Ensuring the resolution within the SLA
Resolving P1 & MIM on fast track
Work with networking OEM for resolution and permanent Fix
Work on capacity management and Change management as per best practice
Knowledge of basic troubleshooting skills in network
Working closely with inter domain team to resolve tickets and meet the SLA.
Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action
Running the service operations in close cooperation with other IT process owners and service owners.
Prepare reports as per business requirements
Ensure the tickets are close with in SLA and bring efficiency in addressing
Customer focus, Problem solving, Decision quality, Business acumen, dealing with ambiguity
Peer relationship, team building, effective communicator, Integrity, collaborate
Excellent interpersonal and communications skills. Able to construct effective communications in writing
Industry leading OEM vendor certification at professional / expert level
Effective customer facing skills

Related Jobs