Tech Support Specialist Zurich

We are looking for a Tech Support Specialist Zurich.

This is an exciting opportunity for which you will be part of a dedicated Squad and will contribute actively to our legendary future bringing Breitling's Digital & Tech Infrastructure & End-User Computing to state-of-the-art technology.

The Tech Support Specialist Zurich will be in the Tech infrastructure & End-User Computing Squad and will report to the Lead Tech Support. This position is based in Breitling’s Head office in Zurich, Switzerland.

This role involves providing high-quality end-user support services to senior staff.

Your main goals:

• Provide end-user support for company-supported computers, applications, and platforms.
• Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
• Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
• Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.

Your main tasks:

• Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
• Process requests and incidents from end users.
• Provide follow-up updates to end users regarding status and information, and document events and incident resolutions in the tickets.
• Deliver accurate information to end users about Digital & Technology (D&T) products or services.
• Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
• Communicate any feedback or suggestions from end users to the relevant internal team.

• Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones).
• Create and modify accounts for new and existing employees.
• Perform first-level Digital & Tech Infrastructure tasks and activities.

• Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware, software, network, access issues, and Audio/Video conferencing rooms.
• Determine the optimal solution based on the issue and details provided by end users.
• Guide users through the problem-solving process.

Job requirements

Your profile:

• Experience as a help desk technician or in an end user support role
• Familiarity with help desk and remote control software
• Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products
• Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers
• Knowledge of Windows 10, 11 Operating Systems, iOS
• Familiarity with Apple Business Manager, inTune, MDM
• Experience with Print Server and File Server permissions operations
• Ability to diagnose and resolve technical issues
• Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira
• Strong communication skills
• Customer-oriented approach and composed demeanor
• Possession of a driving license
• English
• German
• French would be a plus

Work Experience:

• 3-5 years of work in a similar position
• Including 0-3 years Retail/Luxury industry

Education:

• IT Technician or Certificat fédéral de capacité (CFC) in IT area
• Additionally, Industry certifications (Microsoft, Apple, etc…) really appreciated

Our client is:

• Entrepreneurially minded
• Doers and results-driven
• Innovative thinkers
• Explorers and experimenters
• Ethical and inclusive
• Inspired by heritage and craftsmanship

Qui Sommes-nous?

Créée en 2007, Antaes est une société suisse de conseil en management et technologie classée dans le top 10 des sociétés de conseil en Suisse. Nous comptons plus de 300 ingénieurs expérimentés qui partagent notre passion.

Présents en Suisse, à Singapour, à Hong-Kong et en France, nous accompagnons nos clients suisses, et internationaux en intervenant dans les domaines suivants :

• Conseil en organisation et transformation
• Ingénierie Industrielle
• Management des systèmes d'Information

En rejoignant nos équipes vous découvrirez :

• Une équipe dynamique dans un esprit start-up
• Un accompagnement humain et un suivi de l’évolution de votre carrière
• Des challenges pour contribuer au développement de votre réseau
• Des événements : team building, meet-up, workshop, Winter Event …
• Une entreprise certifiée @HappyAtWork et ayant une politique RSE engagée (médaille d’or Ecovadis2023)

Vous aussi, rejoignez l'aventure Antaes :)

Nous aimerions remercier tous les candidats de leur intérêt pour notre organisation. Cependant, nous communiquerons seulement avec les candidats retenus.

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