Service Delivery Manager

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Role – Service Delivery Manager

Job Summary

We are seeking an experienced and dynamic Application Service Delivery Manager to oversee the end-to-end delivery of application services for our energy and utilities operations. The ideal candidate will be responsible for ensuring high-quality, reliable, and secure application services that align with organizational objectives and industry standards. This role requires a blend of technical expertise, leadership abilities, and a deep understanding of the energy and utilities sector.

Key Responsibilities

• Application Management:
• Oversee the lifecycle management of applications, including deployment, maintenance, and upgrades.
• Manage critical energy-related applications like Energy Management Systems (EMS), SCADA systems, and smart grid technologies.
• Service Delivery Oversight:
• Ensure the seamless delivery of application services to meet business and operational needs.
• Monitor and improve application performance using tools like AppDynamics or Dynatrace.
• Stakeholder Collaboration:
• Act as the primary point of contact for internal teams and external vendors related to application services.
• Work with cross-functional teams to ensure smooth integration of applications with systems like GIS and utility billing systems.
• IT Service Management (ITSM):
• Implement ITIL-based best practices for incident, problem, and change management processes.
• Utilize ITSM tools like ServiceNow to manage service requests and issues effectively.
• Cloud and Security Management:
• Leverage cloud platforms (AWS, Azure, or Google Cloud) for scalable and resilient application services.
• Ensure compliance with industry-specific regulations like NERC CIP, ISO 50001, or GDPR.
• Project Management:
• Manage application delivery projects using Agile and Scrum methodologies.
• Oversee resource allocation, timelines, and budgets to ensure successful project completion.
• Innovation and Optimization:
• Drive continuous improvement initiatives to enhance application performance and service delivery.
• Stay updated on emerging technologies in the energy and utilities sector and assess their impact.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree is a plus.
• Minimum 10+ years of experience in application delivery and management, preferably within the energy and utilities sector.
• Strong knowledge of SCADA systems, Energy Management Systems (EMS), and utility billing software.
• Expertise in ITIL processes and ITSM tools (e.g., ServiceNow, Jira).
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and cybersecurity protocols.
• Exceptional problem-solving, analytical, and decision-making skills.
• Proven ability to manage cross-functional teams and work collaboratively with stakeholders.

Preferred Skills

• Experience with Distribution Energy Business, renewable energy platforms and IoT in the utilities sector.
• Certifications such as ITIL, PMP, and cloud platform-specific credentials (e.g., AWS Certified Solutions Architect).

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity