Technical Product Owner

Job Description

The Technical Product Owner (TPO) integrates product ownership with technical project management to oversee large-scale infrastructure and automation initiatives. The TPO manages complex projects within an enterprise environment, ensuring successful delivery through thorough planning, execution, and stakeholder management.

The TPO ensures the backlog is groomed and aligned with stakeholder and customer needs, utilizing rigorous methods to balance evolving, competing needs with limited resources.

The TPO will work closely with a team consisting of Product Managers, Software Engineers, and Test Engineers. The TPO must be able to analyze, compose, and communicate effective User Stories and Acceptance Criteria. This is a key role within the Product Management team, working with multiple internal and external stakeholders to connect and create complete solutions.

This hybrid role requires flexibility to provide functions common to both Project Manager and Product Owner roles.

Core Responsibilities

• Lead and execute complex technical projects across multiple teams, ensuring alignment with organizational objectives and successful delivery within scope, budget, and timeline constraints
• Develop and maintain comprehensive project plans, including work breakdown structures, resource allocation, risk assessments, and detailed timelines for multiple concurrent initiatives
• Create and distribute clear project documentation, including status reports, risk registers, meeting minutes, and executive summaries for leadership review
• Drive cross-functional collaboration between technical teams, business units, and external vendors while removing obstacles to project success
• Manage backlog and sprint execution using Agile/SAFe methodologies
• Establish project metrics, tracking systems, and reporting mechanisms
• Handle cross-team dependencies and stakeholder relationships
• Oversee technical documentation and acceptance criteria
• Promote Agile adoption within the organization
• Serve as a voice of customers on new or already existing products.
• Highlight product features in a manner understandable to development teams.
• Review and approve organizational deliveries via acceptance criteria, demos, and UAT
• Plan, track, and coordinate tasks required to meet deliverables
• Manage resources

Qualifications

• 5+ years of technical project management experience in enterprise settings
• Bachelor's degree in business, engineering, or computer science
• PMP and SAFe certifications preferred
• Strong technical background in software development and infrastructure
• Proven experience managing complex, multi-stakeholder projects
• Proficient in Agile tools (Jira, Confluence) and methodologies
• Excellent verbal and written communication with attention to detail, and superior time management.

Ideal Experience

• Contact center infrastructure management experience
• Cloud migration and infrastructure automation
• Enterprise-scale program management
• Digital transformation at Fortune 500 companies
• Contact center and unified communications
• Infrastructure operations with strict SLAs