Network Engineer

Experience: 3 to 5 Yrs.

Joining Time: Less than immediate-45 days

Location: Mumbai, Bangalore

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Job Description:

We are seeking a skilled Service Desk Command Center Applications Specialist Manager to oversee manage and optimize application related incidents and operations within the command center This role ensures the availability and performance of critical applications provides expert level support to the service desk team and proactively resolves application issues The ideal candidate will have a deep understanding of IT service management application monitoring tools and incident resolution processes

Key Responsibilities

1 Application Monitoring and Incident Management

Monitor the health availability and performance of business-critical applications using monitoring tools eg AppDynamics Dynatrace New Relic

Identify prioritize and resolve application related incidents in real time

Collaborate with application development and operations teams to address recurring issues

2 Escalation and Coordination

Act as the primary escalation point for application related issues within the command center

Work with application owners third party vendors and IT teams to ensure timely resolution of incidents

Coordinate root cause analysis RCA and post incident reviews for application outages

3 Service Desk Support

Provide expert level support and training to service desk agents for application related queries

Ensure that service desk workflows align with application incident management processes

Develop knowledge base articles and FAQs to improve first call resolution rates

4 Proactive Maintenance and Optimization

Perform regular audits of application health and implement proactive measures to prevent downtime

Suggest and implement enhancements to monitoring tools and alert configurations

Participate in application deployment and release management to ensure smooth rollouts

5 Reporting and Documentation

Generate application performance and incident reports including SLA adherence and trends

Maintain up to date documentation for application monitoring escalation paths and SOPs

Create dashboards for real time application status and key performance indicators KPIs

6 Compliance and Governance

Ensure all application monitoring and management processes comply with organizational policies and regulatory standards

Conduct regular reviews of application access controls and permissions

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This position is required for shift assistant engineer to perform 24x7 command center duties

I This role shall perform our command center work activities involving monitoring of all 24x7 critical systems operation for all incoming request from customer and perform emergency escalation and reporting management

II Work requires strong formal conduct of operations skills technical expertise personal accountability and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence

"LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law."