Senior Global HR Operations Specialist (Americas)

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

Onboarding

Key Responsibilities:

• Collaborate with HR and hiring managers to create effective onboarding plans for new employees.
• Ensure all necessary paperwork, documents, and systems access are prepared for new hires.
• Conduct orientation sessions to introduce new employees to company policies, culture, and procedures.
• Provide ongoing support and guidance to new hires, addressing any questions or concerns.
  
  

Offboarding

• Manage the offboarding process for departing employees, including exit interviews.
• Collect and process all necessary exit documentation and retrieve company assets.
• Coordinate with IT and other departments to ensure a smooth departure process.
• Conduct exit interviews to gather feedback and insights for continuous improvement.
  
  

Compliance And Documentation

• Maintain accurate and up-to-date records of employee onboarding and offboarding activities.
• Ensure compliance with company policies, legal requirements, and industry standards.
• Stay updated on changes in employment laws and regulations related to onboarding and offboarding.
  
  

Candidate Experience

• Serve as the primary point of contact for candidates during their onboarding and offboarding processes.
• Continuously gather feedback to enhance the candidate experience and implement improvements as needed.
• Provide exceptional customer service to candidates, addressing their needs promptly and professionally.
  
  

Qualification

• 6-10 years of experience as an HR Onboarding Specialist, HR Ops, or in a relevant HR field.
• Proven experience in onboarding and offboarding processes, preferably in staffing or HR.
• Hands-on experience and knowledge of policy administration, compensation, and payroll is a must.
• Proficiency in using any known HRMS platform thoroughly.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Bachelor’s degree/MBA in Human Resources Management or a related field.
• Ability to perform in an entrepreneurial setting, work independently across multiple groups, and thrive in a high-pressure, rapidly growing environment.