Manager – Ecommerce Product

Role Objective

Responsible for overseeing the development and enhancement of Oman Air's e-commerce platforms, including website and

mobile app. This role involves creating a product roadmap, managing business requirements documents (BRDs), sprint

planning, release management, UX/UI ideation, and enhancing payment systems. The goal is to ensure timely and robust

execution of web and app platforms to drive customer satisfaction and revenue growth.

2. Duties and Responsibilities

Area of responsibility

1. Develop a comprehensive product roadmap that aligns with business objectives, focusing on enhancements to the

website and mobile app.

2. Collaborate with stakeholders to define strategic goals, KPIs, and milestones for product development.

3. Create detailed BRDs outlining functional specifications for new features or enhancements.

4. Ensure that all requirements are aligned with user needs and technical feasibility.

5. Lead agile sprint planning sessions with cross-functional teams to prioritize tasks based on user stories.

6. Facilitate collaboration between developers, designers, and other stakeholders during sprints.

7. Oversee the release cycles of new features or updates across web and mobile platforms.

8. Coordinate testing phases to ensure quality standards are met before deployment.

9. Conduct research on market trends in UX/UI design to inform innovative solutions for Oman Air’s digital platforms.

10. Collaborate with design teams to create prototypes that enhance user experience across devices (desktops, tablets,

smartphones).

11. Identify opportunities for improvement in existing features based on customer feedback and performance metrics.

12. Implement changes that enhance navigation flow, content presentation, or transactional processes within both webbased

applications.

13. Work closely with IT teams to optimize payment gateways for improved security standards compliance while reducing

transaction friction points such as checkout abandonment rates due inefficient processing times etcetera

14. Conduct thorough analysis of business needs versus technical capabilities when prioritizing user stories during agile

sprints

15. Utilize data-driven insights from analytics tools like Google Analytics alongside stakeholder input when determining

which feature developments should take precedence over others

16. Engage regularly with various departments including marketing sales IT operations etc., ensuring alignment between

ecommerce initiatives company-wide objectives

17. Communicate effectively about project status timelines challenges faced by team members so everyone remains

informed throughout entire lifecycle stages

18. Monitor key performance indicators related ecommerce platform usage conversion rates revenue generated through

different channels etc., providing actionable recommendations based off findings .

19. Stay updated industry trends emerging technologies best practices ecommerce space; advocate adoption innovative

solutions improve overall customer journey efficiency operations

20. Mentor junior team members provide guidance support necessary help them grow professionally contribute towards

achieving departmental goals successfully

21. Perform any other related tasks as assigned by the Management

MINIMUM EDUCATION, QUALIFICATIONS & SKILLS

Education & Experience:

Bachelor’s degree in information systems, CT, Computer Science Data Science, or related

field with mandatory 8 years of Ecommerce product/Product management, Product

development in airline or travel related industries.

Master’s degree is preferred.

Special Skills & Knowledge:

➢ Proficiency in English (Reading and Writing) :

➢ In-depth understanding of ecommerce platforms website and mobile app.

➢ Core system architectural understanding of internet booking engines.

➢ Proven track record of managing and growing ecommerce businesses or digital

platforms

➢ Strong business analysis skills in ideating customer interfaces.

➢ Experience in UX/UI enhancements

➢ Strong thinking and growth-oriented mindset.

➢ Demonstrated success in planning, implementing, and optimizing development

through agile methodology

➢ Experience in simulating data driven models for Ui level experimentation

➢ Proficient in various data analysis techniques and procedures.

➢ Excellent report writing and presentation abilities.

➢ Able to orient data analytics insights with the end-user in mind.

➢ Excellent Communication Skills

➢ Good Interpersonal Skills

➢ Excellent knowledge on internet booking engine, merchandizing flows for improving

product shopping experience.

Business Understanding Excellent understanding of the job functions is essential.