DevOps Engineer

Compute Windows & Middleware WindowsDevOps Engineer for Cloud Transformation Terraform, Ansible, Github,

Skills required: Terraform, Ansible, Github, windows components

Windows components :-

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management

(6.) Work on value adding activities such Knowledge base update & management, Training fresher’s, coaching analysts & conducting interviews/participation in hiring drives.