Assistant Product Manager - Cards

Role Objective

The Assistant Product Manager - Cards will provide necessary administrative / operational / analysis support to the Product Manager – Cards in managing the cards product portfolio, in support of the functional / corporate strategies and objectives, in line with the regulatory guidelines, and internal policies. The incumbent will support in managing cross-functional product management efforts of value-added cards products and services for the retail customer segment, including but not limited to quality assurance and customer support, research & analysis efforts, process streamlining/documentations etc.

Educational Qualifications and Experience:

• Degree in Business Administration with specialization in Banking and Finance, and/or Sales and Marketing from a recognized university.
• Master’s degree in Management any other related discipline.
• 06-10 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline
• Experience in product management role with a strong understanding of the local/global banking industry.

Detailed Roles and Responsibilities:

• Assist in the development / delivery of new, and management of existing card products, ensuring participation and buy-in from internal / external stakeholders.
• Support in the research & analysis efforts, furthering the identification, and analysis of current / target marketplace, tendencies and competitors in terms of retail banking cards segment.
• Provide necessary operational / administrative support to the BUs for initiating / conducting surveys and customer/prospect visits to ascertain requirements, and gaps in the respective market segments within the retail Cards market.
• Assist in preparing the proposals for the respective regulatory authority review and approval, prior to implementation.
• Coordinate with the operational functions/ Quality Assurance section, and support the Product Manager - Cards to ensure that, the operational framework is working effectively in line with customer requirements and expectations, thus minimizing client complaints, and maximizing customer satisfaction.
• Liaise with the Risk Management function, in evaluating, outlining and managing potential operational risk for the cards products, and update the Product Manager – Cards on the same.
• Liaise with the Quality Assurance team in ensuring continuous quality assurance and customer support within the service level agreements.
• Extend coordination efforts with the BUs, BIU and Quality Assurance team in continuous identification / analysis of customer and competitive insights for leveraging the cards sales channels.
• Provide necessary support to the relevant stakeholders, for regular testing of systems to ensure operational efficiency/ release of new standards or system installations/integrations or upgrades.
• Liaise with the relevant stakeholders as subject matter expert and contribute towards effective employee product/process training for clear understanding of cards product value proposition and changes, if any.
• Support in the review of policies and procedures, including revisions, and assess the impact on the card portfolio.
• Contribute towards, and support the Product Manager - Cards in the development and delivery of cards product documentation, and reference materials for internal and external stakeholders, in line with the internal policies and regulatory/legal standards, with relevant internal department coordination.
• Follow the audit, compliance and procedural control measures set by the management.
• Contribute towards/ manage all process improvement/ quality enhancement initiatives within the unit.
• Maintain highest standards of confidentiality, professional conduct, ethics and integrity in the provision of services in the unit.