Program Manager

JOB PURPOSE

Oversees entire programs and projects lifecycle, from initiation to completion. Initiates projects by defining goals and stakeholders, creates detailed plans for tasks, timelines, and resources, executes the plan by coordinating team efforts, and monitors progress while addressing issues.

Communication is key to keeping stakeholders informed. Risk management and adaptability are crucial for successful project delivery. The Program Manager ensures project closure with quality deliverables and a review of lessons learned, showcasing leadership in directing and motivating the project team.

RESPONSIBILITIES

Project Portfolio Oversight

• Manage and oversee the projects portfolio, ensuring that projects are aligned with business objectives and contribute to the overall strategic vision.
• Manage interdependent projects, ensuring seamless execution
• Collaborate with stakeholders to identify, evaluate, and prioritize projects within the portfolio.
• Manage program budgets, optimize resource utilization, and ensure cost efficiency

Project Planning

• Develop comprehensive project plans, including timelines, milestones, and resource requirements, ensuring alignment with overall program objectives and timelines.
• Conduct regular reviews of project plans to identify and address potential issues and ensure that project teams are on track to meet delivery goals.

Resource Management

• Identify and allocate resources, balanced workload including personnel, budget, and technology, to ensure successful project delivery and achieve project objectives.
• Monitors contingency plans and overall project resourcing to ensure effective individual project resourcing to meet all of the project objectives/ goals in all likely circumstances.
• Manage, coordinate and monitor all activities (including the activities of the consultants, contractors and statutory authorities) associated with the design, procurement, construction, testing, commissioning, completion and initial operation of the project within the timeline and budget.

Performance Monitoring and Reporting:

• Establish performance metrics and reporting mechanisms to track project delivery effectiveness and provide regular updates to senior management.
• Ensure that the strategy is translated into annual operational business plans and monitor the performance during the course of the year.

Project Execution

• Implementing and executing projects on time and on budget with high standards and measuring risk and issues.

Stakeholder Engagement

• Foster strong relationships with key stakeholders, including executives, business units, and external partners, ensuring effective communication and stakeholder satisfaction.
• Provide regular updates to stakeholders on project progress, milestones achieved, and any potential impacts on timelines or deliverables.

Risk Management

• Identify, assess, and manage risks associated with digital transformation projects, developing mitigation strategies to address potential challenges and maintain project timelines.

Continuous Improvement

• Manage and contribute to the identification of opportunities for continuous improvement of project management and execution tools taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Qualifications:

• BSc Degree in Management, Finance, Computer Science, Technology or Engineering.
• PMI-PMP – Project management professional certification or Prince 2 or equivalent
• Scrum master certification
• PMP is a plus

Minimum Experience:

• 8-10 years of experience in Project Management field with at least 5 years’ experience in leadership roles within bank or financial institution.
• Digitally savvy, with a passion for innovative and quality digital products
• Experience in Digital Product or Services Development (Mobile or Web)
• Experience in working as part of Agile teams
• Experience and Discipline with Testing/QA

Job-Specific Skills (Generic / Technical):

• Thorough knowledge of banking operations, systems and procedures
• Excellent understanding of banking processes and products
• Expert knowledge and experience of project management
• Excellent knowledge of process redesign methodologies
• Excellent knowledge of change management techniques
• Experience participating in and supporting business change, RFP and procurement processes.
• Planning and organizing skills
• Excellent data analysis skills
• Excellent facilitation skills
• Effective communication and presentation skills
• Advance knowledge of IT applications
• Ability to interact with internal and external stakeholders in a multi-cultural environment.
• Ability to work under pressure