Sales Learning Program and Systems Manager

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

This position is a 2-year maternity cover backfill.

Description And Requirements

• Create and update all Learning Management System (LMS) learning content including content uploading, creating classes, courses and curricula.
• Shares responsibility for testing learning object functionality in the LMS.
• Inputs data and performs quality control of data input by other training staff.
• Advise on LMS functionality and processes, as well as providing LMS support and enhancing the LMS user experience.
• Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email. Provide end-user support by troubleshooting, offering assistance and issue remediation.
• Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Create and ensure standardized LMS documentation is in line with plans and governance.
• Maintain accurate data and records in LMS and database.
• Pull reports from each platform and tool to communicate the system utilization and improve user experience. Recognizes trends and provides feedback plus recommendations to training management teams.
• Create and validate ad hoc reports, as required.
• Be a key part in the LMS migration: work with solutions that extend the system functionality. This would include system integrations, bulk data import/export operations, custom reports.
• Test and validates the new LMS functionalities.
• Facilitates training sessions regarding LMS processes, as needed.
  
  

Essential Skills And Experience

• 3-5+ years of Learning Management Systems administration experience is required
• Experience with at least two LMS is required (preferably Workday, Adobe, Saba/Cornerstone)
• Experience with Excel, Word and PowerPoint is required
  
  

Preferred Skills And Experience

These are nice to have; if you have them, please provide details.

• Aptitude to learn software and applications (we are seeking a candidate who has an aptitude for learning and understanding technology)
• Experience in previous migration projects
• Career paths and gamification knowledge
• Detailed oriented with analytical thinking ability
• Superior organizational skills
• Ability to work independently and in a global team setting, while managing competing priorities
• Demonstrates excellent people skills for working with both technical staff, executives, and end users
• Bachelors Degree in education technology, Education Administration or Business Communication/ Administration or a related field is preferred
• Some knowledge of HTML and SharePoint is also beneficial
  
  

What We Offer

• Annual salary review and bonus pay-out based on performance evaluation
• Additional vacation days per year according to the total years of services
• 2 sick days per year
• Additional paid leave time for all employees for the Public Holidays that are on weekend days
• Additional paid leave time for employees who have children
• An international team with a high focus on diversity inclusion
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.