Lead Product Manager (Payments)

We’re looking for a driven individual to join our growing team, as Lead Product Manager (Payments).

The Lead Product Manager will be responsible for setting the strategic direction for payments to support our growth ambitions across both Current Account and Credit Cards.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Northampton office.

Further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

What you'll be doing

You’ll be responsible for leading on the payments proposition to make sure that we are meeting customer needs, are commercially viable and delivering fair outcomes.

• You’ll design, develop and make recommendations for the payments proposition strategy, implementing new (and enhancing existing) propositions, which balance customer, commercial and risk considerations.
• You’ll ensure your plans are insight led through building a clear understanding of segment needs and both the internal/external context.
• You’ll partner with our Finance teams to develop robust benefits cases for your plans, ensuring they meet our commercial ambitions.
• You’ll work closely with Payments, Digital and Technology teams to assess your propositions, define robust business requirements and act as the day-to-day accountable executive to ensure their successful delivery in line with agreed outcomes.
• You’ll build key relationships across the Society – finding consensus and influencing stakeholders to move ideas forward and achieve member and strategic goals.
• You’ll develop written proposals that facilitate formal decision making and broaden the understanding of key issues.

About you

As a minimum, we are looking for someone with the following skills:

• Experience working in a product team, with the ability to develop business cases.
• A thorough understanding of payments propositions and the emerging market.
• Experience with designing, developing and making recommendations for the proposition strategy.
• You will be a well-established product/proposition professional who possesses a good understanding of payments with a successful track record of interpreting and translating your knowledge into tangible outputs and requirements.
• Experience in creating improvement plans and strategies which improve performance.
• A curious and creative mind with a passion to innovate.
• Excellent business and commercial acumen, with experience of developing compelling cases for change.
• The ability to nurture strong relationships across the Society, being conscious of how to adapt your approach to support individual styles and preferences.
• Ability to clearly present information to Lead executives in the Society as well as the wider team.
• Impeccable stakeholder management and collaboration skills - building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.
• Strong resilience and able to handle challenges and setbacks, being adaptable and able to work collaboratively to respond positively to gain consensus on the way forward.
• Has the ability to lead people on an indirect basis.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata