Senior Product Manager, Onboarding

Senior Product Manager - Onboarding - London - £100,000 - £120,000 + Benefits

Want to make a real difference in how new customers experience a leading innovator in the payments industry?

They're on a mission to revolutionise how businesses manage day-to-day transactions and expand opportunities for revenue creation. We're looking for an experienced Senior Product Manager to collaborate with Underwriting, Operations, Sales and Customer Success teams to own the vision, strategy, and delivery of onboarding experiences. You'll ensure new customers experience seamless and efficient onboarding journeys, driving rapid activation and reducing early churn.

What you'll do:

• Lead a core product area: Own and articulate the vision, roadmap, and execution of end-to-end customer onboarding journeys.
• Champion the customer: Ensure new customers experience seamless, intuitive, and efficient onboarding journeys, driving rapid activation and reducing early churn.
• Drive innovation: Lead product discovery and define detailed requirements that translate into compelling and frictionless onboarding experiences.
• Scale & execute: Continuously analyse onboarding performance data to identify and implement improvements that accelerate customer activation and reduce dropout.

What you'll need:

• Strong experience as a Senior Product Manager, ideally specialising in customer onboarding or digital user journeys.
• A proven track record of optimising customer journeys to drive rapid activation and reduce churn.
• A data-driven mindset, using analytics and insights to inform prioritisation and measure outcomes.
• Exceptional stakeholder management and communication skills, capable of engaging diverse business and technical audiences.

What will success look like in this role?

• Significant improvements in customer onboarding time and activation speed.
• Reduced customer dropout rates during onboarding journeys.
• Enhanced customer satisfaction scores (NPS/CSAT) related to onboarding experiences.

Ready to make an impact on customer journeys? Apply now!