Principal Program Manager

Overview

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through digitizing governments, improved healthcare, convenient telecom services or creating a competitive edge and agility for large businesses, industry, and manufacturing companies. Our projects have touched more than half a billion people’s lives worldwide, and we are just getting started. Combining that with the unique experience of transforming Estonia into a digital leader, our vision is to build a Seamless Society. 

We’re looking for a Principal Program Manager to lead complex, enterprise-level AI transformation programs with discipline, clarity, and measurable impact. This role requires a strategic operator who thrives on execution, drives change, and ensures AI initiatives not only launch—but scale and stick. You’ll orchestrate large-scale implementations, drive adoption strategies, and establish governance models that enable organizations to embed generative AI capabilities across their operations.

Responsibilities

Strategic Leadership in Implementation

• Lead end-to-end AI transformation programs, ensuring alignment with both business goals and technical feasibility.
• Develop and execute comprehensive adoption strategies covering change management, upskilling, and process redesign.
• Establish governance frameworks, define success metrics, and create scalable roadmaps for long-term AI integration.
  
  
  

Excellence in Program Management

• Direct cross-functional teams—including consultants, engineers, and SMEs—through disciplined execution of AI programs.
• Manage multiple, concurrent workstreams while addressing integration points, dependencies, and organizational complexity.
• Anticipate and mitigate risks with robust strategies to avoid disruptions and ensure consistent delivery outcomes.
  
  
  

Executive Stakeholder Engagement

• Facilitate regular syncs, steering committee meetings, and executive business reviews to track progress and maintain strategic alignment.
• Provide transparency, reporting, and communication across functions to keep stakeholders informed and engaged.
• Adapt implementation approaches based on shifting business needs, feedback loops, and emerging AI technologies.
  
  
  

Qualifications

Experience & Educational Background

• 10+ years of experience in program/project management, with at least 5 years leading enterprise software implementations.
• Hands-on experience managing programs within frameworks such as Scrum@Scale, SAFe, Disciplined Agile (DA), or LeSS.
  
  
  

Technical & Domain Knowledge

• Deep understanding of AI/ML technologies, particularly generative AI and its implementation within enterprise ecosystems.
• Proven ability to navigate complex technical architectures, ensuring performance, governance, and security are built into every layer.
  
  
  

Leadership & Business Acumen

• Strong leadership presence with the ability to drive accountability, urgency, and discipline across diverse stakeholder groups.
• Skilled in structured execution—leveraging methodologies, documentation, and governance models to ensure delivery excellence.
• Effective influencer, capable of aligning peripheral teams and prioritizing program needs to accelerate outcomes.
  
  
  

Why Nortal?

We like to say that Nortal is a right-sized company – big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone’s input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You can execute your ideas in a reasonable time frame. And what you do and learn here is universally relevant and valuable. Last but not least, Nortal is an agile company with low hierarchy – meaning heavy on common sense, light on rules, and substance is more important than titles! 

• We hire people not only for their skills but also for cultural fit. We value teamwork, openness & honesty, constant improvement, and meaningful impact. Besides our professionalism we like to spice things up with good humor!
• We care about your growth & development. Our team prioritizes constant improvement and organizes workshops for knowledge sharing. We have 1 day per month for self-learning, external and internal trainings, a mentorship program and strong 1:1 culture.
• We prioritize your health & well-being by providing flexible package for health insurance and sport initiatives.
• We support your work-life balance and provide flexible working hours, work from home & remote work options.