IT Infrastructure Engineer

Position: IT Infrastructure Engineer

Salary: €34000

Location: Dublin Business School, 13/14 Aungier Street, Dublin 2

Working Hours: Monday-Friday, 39 Hours per Week, 9am- 5.30pm

Contract type: Temporary Full-time

Dublin Business School (DBS) is the leading independent third-level institution in Ireland and provides a wide range of undergraduate, graduate, executive and professional programs

.
An opportunity has arisen for an experienced IT Infrastructure Engineer to be an integral part of the Information Technology Services Departmen

t.
The purpose of the IT Infrastructure Engineer is to assist in the daily support and maintenance of all IT infrastructure within Dublin Business School and Kapl

an.
Responsibilit

• ies:The purpose of an IT Infrastructure Engineer is to assist their Team Lead and Network team in development, daily support and maintenance of Databases, Citrix server, security servers including firewalls and all other IT infrastructure within Dublin Business Sch
• ool.Working closely with the Network team to look after setup and installation of network infrastructure such as routing, switching and firewa
• lls.Consulting with staff, managers, and executives about the best security practices and providing technical ad
• viceMonitoring development requests and problems to ensure correct ticket triage and processes are being adhered to which are outlined by the Service desk Mana
• ger.Maintain and, when appropriate, deploy Disaster Recovery/Business Continuity options, ensuring consistent technological service and minimal business imp
• act.Resolve all technical bugs with Remote Desktop Technologies (MS Teams and RDP e
• tc.)Provide hands-on assistance for infrastructure and application projects when necessary. (RFC/Proj
• ect)Responding to and troubleshooting any IT issues that are raised via phone, email, and chat, walk-in and through the Service Desk Management system in a timely man
• ner.Accurately document all technical troubleshooting steps and create knowledge base articles researching tickets from creation to resolution of any IT is
• sue.Ability to triage, investigate and replicate customer issues and escalating tickets to appropriate te
• ams.Ability to coordinate with other teams and to help make decisions on customer priorit
• ies.Install, upgrade and configure workstations and laptops to accommodate user relocations, and site relocations and also keeping our student labs up to d
• ate.Liaise with third party support organizations for repairs and replaceme
• nts.Installation of approved software to resolve VPN connectivity or systems lock-out iss
• ues.Generate solutions for vulnerability management by fixing issues in network/ site encryption and virtualizat
• ion.Pro-actively build and maintain good working relationships with the Business to understand individual department requirements from a technical perspect
• ive.Create and modify user accounts in SharePoint, Active Directly, and Office 365, Printers, Network Software, cloud backup, internet connections

etc.
Preferred Qualifica

• tion:Analyzing business objectives and requirem
• ents.Defining data requirements and comfort with related data activities, including - preferably - intermediate
• SQL.ITIL environ
• ment.Cloud-based software sys
• tems.Working in project t
• eams.Bachelor or Master of Computing (NFQ Level 8 or Level 9) Education or any similar education completed will be benef

icial
Essential Qualific

• ationsMinimum 3 years of IT infrastructure exper
• ience.Experience of SalesForce CRM and Service Cloud systems and tools a
• bonus.Experience of supporting Microsoft Windows, MAC and Linux operating sy
• stems.Experience in Citrix, OpenStack or other virtual environments is esse
• ntial.Accurately recording, tracking and researching tickets from creation to reso
• lutionExperience with Office365 and Google Platform esse
• ntial.Ability to triage, investigate and replicate Technical issues and escalating tickets to appropriate
• teamsExperience with configuring Citrix Envir
• onmentWorking knowledge of a range of diagnostic uti
• litiesExperience Liaising with external support organiz
• ationsTo perform ad-hoc tasks and projects as re

quired
Personal

• SkillsTo be able to demonstrate a keen sense of customer awareness, both to internal and external c
• lients.Excellent communication, analytical and listening
• skills.To be able to communicate with staff at all
• levels.The ability to work on your own or as part of a team, especially whilst under duress in busy p
• eriods.Research and develop solutions and improvements on a team

level.
This job description is a guide to the work the post holder will initially be required to undertake. It may be amended from time to time to meet changing circumstances by mutual agreement. It is expected that the job description will be reviewed regularly by the post-holder and their