Application Specialist

Overview

At Nortal we believe in thinking big – creating solutions that have a meaningful, far-reaching impact, whether through digitizing governments, improved healthcare, convenient telecom services or creating a competitive edge and agility for large businesses, industry, and manufacturing companies. Our projects have touched more than half a billion people’s lives worldwide, and we’re just getting started. Combining that with the unique experience of transforming Estonia into a digital leader, our vision is to build a Seamless Society. 

We are seeking a detail-oriented Application Specialist to manage and support Tax Management System at the Tax Authority of Oman.This is the office based role in Nortal Muscat.

Responsibilities

• Provide first-line support for the Tax Application, addressing user inquiries, troubleshooting issues, and ensuring prompt and efficient issue resolution.
• Create and manage tickets in the system following issue reproduction, and actively follow up to ensure timely resolution and closure. Maintain an organized and accurate support ticket log.
• Implement, manage, and maintain Jira dashboards to track and visualize support tickets, providing insights and status updates to stakeholders.
• Work closely with the development and QA teams to identify and troubleshoot software bugs, track progress on fixes, and suggest improvements for the Tax Application.
• Monitor the performance of the hosts running the Tax Application, ensuring their optimal functioning and availability. Address any performance-related issues promptly.
• Document common issues, solutions, and troubleshooting steps for reference and future support needs. Ensure comprehensive knowledge-sharing within the team
  
  
  

Qualifications

• Languages - Fluent in Arabic and English (both written and verbal communication).
• Communication Skills - Excellent written and verbal communication skills for interaction with end-users, developers, and other stakeholders.
• Collaboration - Strong ability to collaborate with cross-functional teams to identify and resolve application-related issues.
• IT background
  
  
  

Desired Qualifications

• Experience working in government sector.
• Knowledge of software development lifecycle (SDLC) and bug-tracking systems.
• Experience in application performance monitoring and system management.
  
  
  

Personal Attributes

• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently and manage multiple priorities effectively.
• Strong analytical mindset and attention to detail
  
  
  

We like to say that Nortal is a right-sized company – big enough to undertake and impact influential projects yet small enough to care. At Nortal, your voice is heard, and everyone’s input matters. You solve critical problems for interesting customers from different domains. You work with experienced colleagues in a warm environment. You can execute your ideas in a reasonable time frame. And what you do and learn here are universally relevant and valuable. Last, but not least, Nortal is an agile company with low hierarchy – meaning heavy on common sense, light on rules, and substance is more important than titles!