Cisco Network Engineer

Overview:

Act on-site addressing all requests and issues raised by the client on data solutions, ensuring agreed SLAs are met, maintaining the stability of Unify Mitel solutions, and ensuring user and end-client satisfaction.

Location: Rio de Janeiro, RJ - on site

Responsibilities:

• Communicate clearly and effectively.
• Act as the single point of contact for the customer for any questions or existing issues.
• Work with internal areas of Unify Mitel to provide support or assistance on specific topics beyond your knowledge.
• Perform daily health checks on our solutions to ensure proactivity and planning in task execution.
• Maintain the respective SLAs for the customer according to the contract specifications, as well as global satisfaction targets.

Requirements:

• College or university degree Information Technology or Computer Science required.
• 3+ years experience in installation, maintenance/operation of lan data and Cisco ISE and DNA or similar.
• Advanced knowledge of Cisco equipment’s, Microsoft systems or similar.
• Excellent oral and written communication, problem-solving ability, attention to detail, teamwork, etc.
• Cisco CCNA certification recommended.
• Intermediate English speaking skills

Working Conditions:

• On-site at the customer’s location in Rio de Janeiro.
• Occasional availability for work outside normal hours to address specific demands or operational windows.