Overview:
Act on-site addressing all requests and issues raised by the client on data solutions, ensuring agreed SLAs are met, maintaining the stability of Unify Mitel solutions, and ensuring user and end-client satisfaction.
Location: Rio de Janeiro, RJ - on site
Responsibilities:
- Communicate clearly and effectively.
- Act as the single point of contact for the customer for any questions or existing issues.
- Work with internal areas of Unify Mitel to provide support or assistance on specific topics beyond your knowledge.
- Perform daily health checks on our solutions to ensure proactivity and planning in task execution.
- Maintain the respective SLAs for the customer according to the contract specifications, as well as global satisfaction targets.
Requirements:
- College or university degree Information Technology or Computer Science required.
- 3+ years experience in installation, maintenance/operation of lan data and Cisco ISE and DNA or similar.
- Advanced knowledge of Cisco equipment’s, Microsoft systems or similar.
- Excellent oral and written communication, problem-solving ability, attention to detail, teamwork, etc.
- Cisco CCNA certification recommended.
- Intermediate English speaking skills
Working Conditions:
- On-site at the customer’s location in Rio de Janeiro.
- Occasional availability for work outside normal hours to address specific demands or operational windows.
Key Skills
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- Posted
- Apr 10, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Rio de Janeiro
- Company
- Mitel
Industries
Categories
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