Customer Service & Back Office Specialist (Hybrid Role)

🌍 Location: Hybrid – Helsinki & Remote

⏰ Work Type: Full-time / Part-time options available

📅 Apply by: 22.4.2025

Do you want to be at the forefront of fintech and crypto innovation while delivering world-class customer experiences?

We’re looking for a Customer Service & Back Office Specialist who thrives in a fast-paced environment, has a sharp eye for detail, and is excited about building the future of financial services from the ground up. You’ll be the human connection between our tech-driven service and our customers, playing a key role in both operational execution and brand representation.

This is not just a support role — this is a launchpad into impactful, intelligent work where every interaction you handle and every task you automate will shape how thousands invest.

• Engage directly with our customers across channels to ensure seamless and proactive service.
• Process and validate financial transactions with precision and accountability.
• Support compliance, onboarding and operational workflows in a secure and efficient manner.
• Collaborate cross-functionally with tech, product, and marketing teams to improve user journeys.
• Use modern AI tools and automation to streamline back-office operations.
• Grow into a key player in building the next-gen investment platform.

• A punctual, precise, and proactive work ethic — you take ownership and deliver reliably.
• Background or studies in financial or management accounting, customer service, or operations.
• Experience with transaction processing, customer communications, and digital tooling.
• A commercial mindset — you care about solving customer problems and spotting opportunities.
• Familiarity or willingness to dive into AI-powered tools to maximize productivity.
• Growth mindset — you’re curious, self-directed, and always learning.
• Fluent in Finnish and English.

• Experience in crypto, fintech, banking, or modern investment services.
• Understanding of blockchain-based assets or interest in new financial paradigms.
• Hands-on exposure to customer support platforms, CRM systems, trading and portfolio management and/or digital KYC tools.
• Swedish and additional languages are a big plus.

• A team player who collaborates and communicates with clarity and empathy.
• A builder — you don’t just follow processes, you improve them.
• We’re looking for someone ready to take ownership — whether you're a recent graduate (Bachelor’s or Master’s level) or currently finalizing your studies.
• A person who thrives in change, adapts quickly, and brings energy to innovation.

We are a new-age fintech startup redefining how people invest, grow wealth, and interact with crypto.

Born in Finland, scaling across Europe, we are creating a platform-first investing service where digital assets meet next-gen usability. We operate lean, move fast, and obsess over customer-centric design. At our core, we are builders — technologists, creatives, operators, and strategists united by a vision to democratize and modernize investing.

We support each other. We innovate relentlessly. And we’re here to shape the future of investing.

 🔹 Low-hierarchy, high-efficiency culture

🔹 Values-led, mission-driven, curiosity-powered

🔹 Scalable AI and automation are in our DNA

🔹 Driven to become the next European fintech success story

• Shape the future of a new kind of investing app.
• Make real impact from day one, not just execute tasks.
• Learn fast and grow with passionate mentors and builders.
• Use AI and modern tools to scale your own productivity and impact.
• Be part of a culture that values experimentation, speed, and authenticity.

Apply via LinkedIn by submitting your CV and a brief cover letter.

Let’s make investing smarter, more inclusive, and built for this generation — together.