IT Administrator

Stelfox is partnering with a SaaS provider in Cork City, who are looking to recruit a Internal IT Support engineer to cover their Office365 / Microsoft environment

As an IT administrator, you will provide back office & End User technical support, ensuring smooth operations for our Microsoft Office365 & Atlassian Jira estate. You’ll work closely with internal stakeholders to diagnose issues, implement solutions, and optimize processes across Office365 services and applications in use.

What You’ll Do

• Deliver hands-on technical support for end-users, ensuring prompt and effective issue resolution.
• Diagnose and troubleshoot IT problems across operating systems, applications, and networks.
• Collaborate with Engineering to develop IT automation workflows that reduce manual interventions.
• Maintain accurate records in ticketing systems like Jira and ServiceNow.
• Work cross-functionally with IT teams and stakeholders to improve processes and enhance user experience.

What You Should Bring

• Experience in Microsoft Office365 and associated services & applications.
• Strong knowledge of Windows / MacOS support and issue resolution.
• Experience using Jira, ServiceNow, or similar
• Networking: Familiarity with TCP/IP, common protocols, and network troubleshooting.
• Identity & Access Management: Understanding of user provisioning and access security.

Non-Technical Skills:

• Strong interpersonal and communication skills—able to explain technical concepts to non-technical users.
• A proactive mindset—always looking for ways to improve processes and optimize workflows.
• Ability to prioritize and problem-solve under pressure.
• Team player—able to coordinate across organizations to resolve issues efficiently.

Experience & Education:

• 2-3 years of experience in an IT support role, preferably within an internal back office / End User environment.

Please note, this position is located in Cork City and operates on a hybrid working model.

Visa sponsorship and relocation assistance is not available for this position.