Network Operations Center Engineer

Job Title:

Network Operations Centre (NOC) Engineer – Cisco & Fortinet Support

Role:

This is a fantastic opportunity for someone passionate about networking and security technologies, looking to grow their career in a hands-on, technically progressive environment. You'll be working closely with experienced technical architects and engineers in the Cisco and Fortinet space, with real opportunities to learn, grow, and earn valuable industry certifications.

Join a supportive team that values continuous development, where you'll have the chance to shadow senior engineers, gain hands-on experience with live project environments, and build a meaningful technical career.

Based in a Dublin-based Network Operations Centre (NOC), this role involves remote support of customer infrastructure, ensuring secure, stable, and high-performing networks.

Responsibilities:

Customer Support

- Provide second-level support for Cisco and Fortinet network/security incidents

- Manage incidents from initial engagement to full resolution while adhering to SLAs

- Troubleshoot issues using vendor support channels, internal tools, and peer collaboration

- Escalate complex cases to senior team members or vendor TAC

- Perform daily network health checks and generate technical summaries for clients

- Deliver proactive support using RMM tools and automation

- Produce weekly/monthly reports for internal and customer review

Internal Infrastructure Support

- Support internal technical environments including networking, security, servers, and endpoints

- Take ownership of patching, preventative maintenance, and incident response

- Ensure monitoring and RMM tools are configured correctly and securely

- Suggest improvements for managed services and technical operations environments

Other Duties

- Ensure proper incident documentation in line with internal processes

- Liaise with vendor technical support as needed during issue resolution

- Participate in on-call rotation scheduling and system alerting

Skills/Must Have:

- Strong problem-solving and diagnostic skills

- Genuine passion for networking and IT infrastructure

- Ability to understand and respond to customer needs with professionalism and clarity

- Excellent communication skills – both written and verbal

- Confident in using Microsoft Office tools

- Full European driving licence

Desirable Qualifications

- CCNA And/or Fortinet Certifications

- Previous experience in a NOC/NSOC or technical support environment

Benefits

- Sponsored technical training and certification opportunities

- Clear career development and progression pathway

- Hands-on experience with real-world projects and enterprise technologies

- Work alongside experienced engineers in a supportive learning environment

Salary:

Up to €35,000 basic salary per annum