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We are seeking a detail-oriented and analytical Service Performance Analyst to monitor, evaluate, and improve the performance of our services and operations. The ideal candidate will use data-driven insights to identify trends, highlight areas for improvement, and support strategic decision-making to enhance service delivery and customer satisfaction.
Responsibilities
Responsibilities
- Performance Monitoring: Track and analyze service performance metrics (e.g., SLAs, KPIs, response times, resolution rates)
- Reporting & Insights: Prepare regular and ad-hoc reports on service performance, highlighting trends, issues, and opportunities for improvement
- Root Cause Analysis: Investigate service failures and performance bottlenecks to identify root causes and recommend corrective actions
- Process Improvement: Work with cross-functional teams to develop and implement initiatives aimed at improving service efficiency and quality
- Stakeholder Collaboration: Act as a liaison between operational teams, management, and IT to ensure alignment on service performance goals
- Dashboard Development: Design and maintain dashboards and tools to visualize key performance indicators and metrics
- Compliance & Quality Assurance: Ensure services meet regulatory and quality standards and internal compliance requirements
- Bachelor's degree in Business, IT, Data Analytics, or related fields
- Minimum of 2 years in service performance analysis, business intelligence, or related roles
- Strong analytical, organizational, and problem-solving capabilities
- Expertise in data analysis tools like Excel, Power BI, Tableau, and SQL
- Excellent written and verbal communication abilities
- Familiarity with ITIL or service management frameworks is advantageous
- Strong organizational and time management skills
- Opportunity to represent the global leader in robotic wind turbine maintenance and inspection services, working in a supportive and developing work environment and culture
- A modern and comfortable office location at Katlakalna iela 11E, Riga
- Well-equipped kitchen with healthy snacks
- Friendly and knowledgeable colleagues, as well as team events
- Health insurance after the probationary period and additional funding for the purchase of glasses
- Necessary equipment for the job
- Birthday gifts
- Paid study leave
- An additional 3 days of leave per year, which can be taken as needed
- Gifts and additional funding for special occasions (marriage, birth of a child)
- Salary ranging from EUR 3000 to EUR 5000 per month before taxes
Key Skills
Ranked by relevance
data analysis
power bi
tableau
excel
itil
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- Posted
- Apr 11, 2025
- Type
- Full-time
- Level
- Associate
- Location
- Riga
- Company
- Aerones
Industries
IT Services
IT Consulting
Categories
Research
Analyst
Information Technology
Related Jobs
3 roles aligned with this opportunity
View Job Details
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Analyst – Site Performance
2026-06-11
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