Cloud AI Consultant, Google Cloud Consulting (English, German)

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience project managing and delivering technical solutions.
• Experience in one or more discipline areas: machine learning, recommendation systems, natural language processing, computer vision, pattern recognition, or artificial intelligence.
• Ability to communicate in English and German fluently to support client relationship management in this region.
  
  

Preferred qualifications:

• Experience building conversational applications with Google Dialogflow or similar products/tools.
• Experience building applications powered by Large Language Models.
• Experience in technical consulting.
• Understanding of contact center technologies and platforms (e.g. Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
  
  

About The Job

As a Cloud AI Conversational Consultant, you will work with Google Cloud customers to design and to implement conversational interfaces for contact centers, websites, mobile applications, popular messaging platforms, and IoT devices using Google Cloud products.

You will work with customers to identify opportunities to apply Conversational AI in their business, and travel to customer sites to design and oversee the development of solutions. You will work with customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes. Additionally, you will work with Cloud Sales and Product Management to identify opportunities for driving excellence in our products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with Customers, Partners, and Google Product teams to scope, manage and deliver implementations of Conversational AI solutions into production.
• Propose solution architectures and manage the deployment of Conversational AI solutions (including Agent Assist and Agent Insights) according to customer requirements and implementation best practices.
• Coach customers on the practical challenges in Conversational AI: design of conversational flows, integrations with 3rd party systems like contact centers, websites, mobile applications, and popular messaging platforms.
• Serve as a trusted technical advisor to customers and solve business challenges with Conversational AI.
• Travel regularly up to 30%, (although we also frequently use video conferencing) in-person for meetings, technical reviews, and onsite delivery activities.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .