User Experience Researcher

Join LexisNexis and shape the future of legal technology!

Are you passionate about understanding people and helping shape exceptional digital experiences through user insights? Do you have a curious mind and a collaborative spirit? LexisNexis is looking for an early-career User Researcher to join our growing UX team in Sydney.

About our Team

You’ll be joining a supportive UX team with a strong culture of mentorship, collaboration, and continuous improvement. We work closely with product, design, development, and strategy teams to drive user-centred product innovation. While we operate within a structured corporate setting, we encourage open dialogue, creativity, and diverse thinking.

You’ll have opportunities to learn from senior researchers, contribute meaningfully to projects from day one, and develop a deep understanding of both users and product strategy.

You’ll be mentored by experienced researchers, encouraged to ask thoughtful questions, and supported as you develop your own voice and research style. We foster a culture of psychological safety, where sharing ideas, asking for feedback, and learning from mistakes are celebrated. Our team also prioritises balance—we respect your time, value flexibility, and create space for personal and professional development.

About the Role

As a UX Researcher, you'll work closely with senior researchers, UX designers, product managers, and cross-functional teams to uncover user needs, behaviours, and motivations. You’ll support small to medium-sized projects while developing hands-on experience in planning, conducting, and synthesising user research that directly impacts product direction and user experience.

This is a fantastic opportunity to build a meaningful career in research and UX—especially if you're eager to learn, take initiative, and grow your technical skills in a corporate yet agile product environment.

Reporting into the Lead UX Researcher, this is a permanent full-time role, to be based in Chatswood Sydney head office, along with a hybrid home/office arrangement to support a healthy work-life balance.

Responsibilities

• Assist in conducting user research for products and features using qualitative and (optionally) quantitative methods
• Support small to mid-sized projects, guided by experienced senior researchers
• Collaborate with stakeholders to understand research objectives and align on key questions
• Analyse and synthesise data into actionable insights
• Advocate for user needs across design, product, and development teams
• Stay informed about competitor products and industry trends
• Help with research operations including participant recruiting and compliance processes

Requirements

• A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field.
• 1-3 years of experience user research, preferably within a product or technology environment
• Familiarity with a variety of research methodologies (interviews, observations, usability testing, task analysis, etc.)
• Comfortable working in a collaborative, cross-functional setting
• Curious about complex systems like the legal industry (no legal background required!)
• Strong communication skills and a team-oriented mindset
• Eagerness to learn and develop your research toolkit

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.lexisnexis.com.au/en

https://www.relx.com/careers/join-us

If you are passionate about UX research and want to make a meaningful impact in the legal tech industry, we would love to hear from you! Apply today and be part of a team that is shaping the future of legal technology. Applicants are encouraged to include their “Research Portfolio” along with their updated CV and cover letter while submitting applications.