Gaming Team Leader

Join the Heart of Dapto!

Are you passionate about creating a top-notch gaming experience?

Do you have the skills to lead a team and deliver exceptional service in one of Illawarra’s best gaming destinations?

About us: Dapto Leagues Club is the heart of Dapto, with a longstanding commitment to quality hospitality and a sense of community. We’re a place where we bring people together to share experiences—from dining to having a flutter and some fun, from quality events at The Grange or a hit of Golf , to simply days just spent with friends. Our values are embedded in warmth, integrity, and a dedication to service that puts members and community first.

We’re searching for a Gaming Team Leader to join our team on a part-time basis and work alongside our Gaming Leadership Team, bringing a strong focus on service, compliance, and operational excellence to our gaming floor. Here you’ll play a pivotal role in making every visit a memorable one for our members and guests, ensuring they enjoy a welcoming, market leading, entertaining, and socially responsible gaming experience.

What’s the gig? As Gaming Team Leader, you’ll lead by example, overseeing daily gaming operations from administration to staff supervision and training. You’ll inspire your team to meet service KPIs by bringing our Gaming Focus Items to life. With your commitment to customer-first service, you’ll engage and support our team in setting and reaching departmental goals, and achieving a consistently brilliant gaming experience

Here’s a Taste Of What You’ll Do

• Deliver Quality Experience: Ensure the gaming area is comfortable, clean, and enjoyable Lead the team to uphold our focus items and service standards, connecting with members, resolving or escalating issues as needed, while maintaining professionalism in every interaction.
• Lead and Train: Provide coaching and mentorship to our Gaming Team, conducting buddy training for new employees and supporting them in growing their skills.
• Support Operations: Oversee essential processes such as paging systems, gaming machine troubleshooting, Keno management, and floor changes.
• Administrative Oversight: Complete shift reports, assist with managing supplies, and team communication to keep operations running smoothly and safely.
• Compliance and Safety: Monitor Responsible Conduct of Gambling and Responsible Service of Alcohol practices, ensure the team is aware of any gPOM changes, maintain compliance signage and adhere to WHS standards.
• Collaborative Leadership – Gaming Excellence: Work with the Gaming Manager and Gaming Team Leaders to achieve the Gaming Business Unit goals.
  
  

Experience And Certification

• Gaming experience: 3+ years
• Ebet gaming system experience (desirable)
• Current RSA/RCG competency card
• Current ARCG competency
• RGO competency (desirable)
  
  

Why Join Us

Pride in Excellence: Be part of an organisation celebrated for excellence in dining, events, sustainability, and customer service

Professional Development: Invest in your growth as a leader through ongoing training and development opportunities, ensuring a bright future for your career.

Convenient Parking: Enjoy the convenience of free onsite parking, ensuring hassle-free access for our team.

Collaborative Environment: Initiating and cultivating a mentally healthy workplace where accountability, respect, support, and positivity thrive in every interaction.

Rewarding Benefits: Benefit from our employee recognition program, discounted meals, and other perks like discounted golf membership, access to employee assistance program, demonstrating our consideration for our team's well-being and satisfaction.