Operations Officer

Company Description

Building the bank of tomorrow takes more than skills.

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Job Description

The position is part of the bank’s business operations team which serves clients with client onboarding and account administration, cash and securities transfers, and quality assurance.

The role serves a key function to the bank’s transactions for cash and securities. The role is responsible for reviewing and completing the correct banking operations on customer accounts. This includes processing client cash transfers for retail and corporate accounts, incoming and outgoing securities transfers, and account closures. The role is expected to perform at the service levels and risk controls set by the bank’s control functions, management and board.

The position may also support other bank initiatives related to cash and securities transfer services as needed with the opportunity to work with other functional teams.

Responsibilities

• Execute daily checklist tasks efficiently,
• Complete the client cash and securities transfer processes, and book various banking operations on customer accounts within the agreed SLA and with operational risk controls,
• Manage account closures and follow up on outstanding cash,
• Monitor client margin positions and communicate effectively,
• Investigate outstanding amounts on client cash reconciliations provided by the finance team and adjust booking when required or initiate client follow-up via client service,
• Conduct QA check and collaborate on documentation archiving,
• Identify and propose process improvements,
• Handle complex customer queries and assist with data clean-ups,
• Support Business Continuity Plan testing and audit missions,
• Assist with regulatory reporting and risk event reporting.
  
  

Qualifications

Your Profile:

• 1-3 years experience in banking or fintech back-office operations,
• Proficiency with transaction systems such as FED WIRE, SWIFT, and SEPA,
• Familiarity with bank’s regulatory requirements including anti-money laundering obligations, privacy and data protection,
• Experience with regulatory reporting preparation and filing for CSDR, MIFIR, CME, etc.
  
  

Your Skills

• Deadline-oriented with keen attention to detail,
• Proactive self-starter adaptable to changing priorities,
• Strong computer skills and capacity to learn quickly in-house applications (Microsoft 365/Office, Metabase and other tools).
  
  

Additional Information

SQ2