Helpdesk Operator

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of a Helpdesk Operator in Netcompany-Intrasoft?

As a Helpdesk Operator, you will be part of the Service Desk team within the Corporate Services Sector. You will work on a broad range of tasks in all areas of Digital Services and Corporate Services. You will act as the first point of contact for all user requests, support issues and report to the responsible Head of Sector.

As a Helpdesk Operator You Will

• Act as a first point of contact for all user IT and non-IT related requests and technical support issues
• Provide technical assistance to determine nature of problems
• Logistical support with mail management, office supplies and other corporate services related tasks and purchases
• Help with the management of office workspace
• Process reports from the incident management tool
  
  

Qualifications

What would make you a fit for the role:

• Bachelor’s level, 3 years of higher education or equivalent in professional experience
• Professional experience in an IT or Facilities support team
• Experience in providing support to users and ability to identify their needs
• Ability to work independently as well as part of a team in a multicultural environment
• Flexibility and capacity to act upon problems
• Strong client orientation and communication skills
• Excellent knowledge of English
  
  

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.
  
  

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

#BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.