Senior Account Manager

Job Description

OBJECTIVE

The main objective for senior account manager is to build strategic relationship that make it difficult for competitor to break into the account and to achieve short term and long term business unit objective by managing enterprise customers, provide input to develop new markets in alignment with the division strategy.

Key Responsibilities

Works with the service and project Operation team to ensure quality services are delivered as agreed with the customer.
Coordinate with Finance team to ensure proper invoices are produced and payment are collected as agreed with the customer. Manage relationships with key customers at the opportunity management level
Manage relationships with partners
Ensure quality of services provided.
Create and expand customer base in line with Enterprise strategies by covering all of assigned accounts
Works with partners and suppliers regarding Pricing information, new products, delivery issues and market coverage.
Responsible for preparing commercial proposals to customers and submit technical and commercial proposals to customers.
Market Intelligence including competitive information
Sales & Financial reports
Pipeline Management
Prepare costing sheets to view GP value achieved in each sale.
Keep up to date of latest technologies and products
Be up to date and research on emerging technologies impact on customers’ business
Recommends new ideas to increase customer satisfaction and sales.
Recommends new markets to be covered
Recommends new products and new partnerships
Inputs in development of short ,medium and long term sales and organization strategy

Skills

University degree
Certification in Management Information Systems
MBA or/and MIS is a plus
At least 10+ years sales experience in IT solutions and products, 7 years of which same experience in Qatar
Other role specifications required such as:
Language and proficiency (e.g. Fluent in both English and Arabic)
Computer proficiency level required (e.g. Advanced knowledge in MS Office suite)
Driving skills (e.g. Valid GCC light vehicle driving license required

Senior Account Manager

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