HubMub
-
Britannia Industries Limited

Customer Service Officer

Britannia Industries Limited
India · Full-time · Mid-Senior
Position Description

Position Title

Customer Service Officer

Function

Educational Qualification: Graduation/ Post Graduation in Management (preferably)

Experience: At least 4-5 years of experience in Export Logistics Management

Replenishment

Stakeholders (Internal)

  • Demand Planning
  • Regional Customer service & Logistics Manager
  • Planning Team
  • Transportation Team
  • Legal team
  • Regional Customer Service Teams
  • Sales Team etc.

Stakeholders (External) C&F, Transporters, Vendors

Job Responsibilities/skills

Core responsibilities:

  • CFA Management – Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap corrections
  • Transportation Management – Ensure timely truck placement, timely order execution, Freight Negotiation
  • Customer Service – Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventions
  • Daily monitoring of key metrics – preparing reports, analysis and actions
  • Regular depots visits and monitoring adherence vs SOP’s
  • Vendor Management – Facilitate timely resolution of vendor issues/concerns
  • Must have skills: SAP, Excel, Good communication, negotiation & problem solving skills.
  • Desired skills: Presentations, Data Analytics, TMS/WMS and other tech tools in Logistics & Warehousing

Key Skills

Ranked by relevance

excel
Login to Apply
Posted
Apr 15, 2025
Type
Full-time
Level
Mid-Senior
Location
Patna
Company
Britannia Industries Limited

Industries

Manufacturing

Categories

Other

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Walmart Canada
Related

(CAN) People Lead

2026-05-26

Full-time
Not Applicable
Canada
Retail
Other
View Job Details
Walmart Canada
Related

(CAN) People Lead

2026-05-26

Full-time
Not Applicable
Canada
Retail
Other
View Job Details
The Coca-Cola Company
Related

Automation Software Engineer

2026-05-25

Full-time
Not Applicable
Ireland
Manufacturing
Other