IT Support (Apprenticeship)

Here at the Mick George Group we are currently recruiting a IT Support Technician/ Apprentice to join the team.

Location: Head Office - 6 Lancaster Way, Ermine Business Park, Huntingdon, PE29 6XU

Hours: Monday - Friday Rota basis between 06:30am - 06:30pm

Pay: Dependent on experience, to be discussed at an interview.

Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme

Role Summary

As an IT Support Apprentice at Mick George, you will embark on a comprehensive training program designed to quip you with the skills and knowledge needed to provide effective IT support to our staff. You will work alongside experienced professional and gain hands-on experience in a range of IT systems and technologies.

Key Responsibilities

As an IT System Support Analyst your main roles and responsibilities will include:

• Provide a first-line technical support to end-users via phone, email and in person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Assist in the installation, configuration and maintenance of computer systems, applications and peripherals.
• Set up and configure user accounts, permissions and passwords.
• Collaborate with senior IT staff to escalate and resolve complex technical issues.
• Document and maintain accurate records of IT support requests and resolutions.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Keep up to date with emerging technologies and industry trends.
  
  

Qualifications

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
  
  

Skills Required

• A strong interest in IT and a passion for Problem-solving.
• Basic knowledge of computer hardware, software and operating systems.
• Familiarity with Microsoft office suite (Desired but not mandatory).
• Experience with troubleshooting basic networking issues (Desired but not mandatory).
• Basic Knowledge of cybersecurity principles (Desired but not mandatory). The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individuals contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
  
  

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