Product Manager - Accessibility

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead the development and delivery of a roadmap of accessibility initiatives that directly enhance the travel experience for customers with specific needs across the Qantas Group.
• Collaborate with senior leaders and cross-functional teams, including the Access & Inclusion Committee, to shape policy, influence decision-making, and embed accessibility into the heart of our customer strategy.
• Permanent role based at our Mascot Campus
  
  

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

At Qantas, inclusion is at the heart of everything we do—and we’re looking for a passionate and strategic Product Manager, Accessibility to lead the evolution of our accessibility experience and product roadmap across the Group. This role will design and drive the product strategy and roadmap for accessibility, identifying new opportunities and ensuring alignment with both commercial goals and customer needs. The role will also ensure that product, design and execution collaborate as a team and drive consistent customer and commercial outcomes. Working in line with the Group Inclusion and Diversity Strategy, you will oversee governance and execution of key initiatives within your product portfolio, championing accessibility projects across Qantas that enhance the experience of all our customers.

You’ll have –

• 5+ years of professional experience in product ownership, project leadership, stakeholder influence, and continuous improvement initiatives.
• Proven track record delivering large-scale programs of work in complex, cross-functional environments.
• Strong background in accessibility, ideally with experience in Public Health, Allied Health, or the Disability sector.
• Expertise in product design, execution, and delivering customer-centric solutions.
• Demonstrated ability to manage and influence a wide range of stakeholders to drive strategic outcomes.
• Skilled in project management, with a focus on execution and delivering measurable results.
• Excellent communication, critical thinking, and problem-solving capabilities.
  
  

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
  
  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Wednesday 30 April 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.